Offered bespoke financial advice on regulated Scottish Widows Protection products including Life Cover, Critical Illness Cover, Income Protection and Whole of Life Cover. Involved meeting clients to assess financial needs, Financial Report writing and presenting recommendations to them in order to meet challenging targets. After just 10 months, I was allocated the largest branch in Liverpool and became responsible for the largest share of the area’s sales target.• Highest volume of self-generated business in the area over 2014 at 110% to target. Achieved through research and analysis of customer base to develop my own intelligent lead base for cold calling and meticulous management of client relationships.• Developed excellent time management skills to deal with handling multiple targets. • Implemented weekly conference calls to share key learns for the week with other consultants on the team to assist them in Risk. Reducing number of advisers on Risk special measures from 6 to 2 over 6 months.• Working towards Advanced Diploma in Retail Banking Practice through Middlesex University which had previously only been offered to branch Managers, becoming one of only 10 Financial Consultants in the country to pass stage two of this three stage course.• Successfully implemented a new branch structure changing how branch staff were targeted, managed and motivated. Resulted in branch moving from mid-table throughout 2013 to top out of 40 branches in the regional Customer Advocacy Branch League Tables by quarter 2 2014. • Mentored new team members in sales procedures, Financial Report writing and Risk. Successfully supported newest team member through Development Plan allowing her to conduct sales unsupervised for the first time.• Deputised for the Area Manager when he was on holiday including; updating the Regional Bancassurance Manager on current MI for team members and business plan for the week ahead, as well as managing a team of 9 onsultants.

Selected after a rigorous workshop and testing process from a pool of 80 Banking Advisers in the area for a place on the Financial Adviser (FA) pathway within Halifax Bancassurance. The course would normally involve extra-curricular study to attain the Certificate for Financial Advisers over a 6-8 month period, after which time I would be able to apply for a position as a Financial Adviser. I was informed however that as an outstanding candidate, I was to attend a fast-track programme to achieve the CeFA qualification within 2 months with a guaranteed FA role. A programme only 10 candidates out of the country are selected for annually. I went on to attain Competent Adviser Status and provide comprehensive financial advice on sophisticated Protection and Investment products from Scottish Widows to high net worth clients. • As a Bancassurance colleague, whilst still working in branch I was no longer part of the branch network and was managed remotely, requiring self-drive and the ability to work independently.• As a referred-to business creating great branch relationships was vital and the ability to liaise with and work alongside the Branch Manager as part of the Branch Management Team was a key factor in my success. Ran weekly team management meetings to increase referrals which resulted in becoming the most referred-to adviser in the area in 2011, with the greatest amount of branch leads.• Carried out a complete overhaul of the existing Liverpool business retention strategy. Successfully improving the team’s policy lapse figures from 6th in the Region to 2nd over a 6 month period.• Acted as Liverpool’s “Bright Spark” representative. A role given to one member of each area. Duties involved; attending bi-annual conferences to share colleague ideas on product development, organising the teams annual Charity Volunteering day, meeting with partners such as Scottish Widows to improve business to business advocacy.

Helped customers across branches in Cheshire and Liverpool to meet a wide range of banking needs including applying for lending such as loans and credit cards, opening new savings and banking accounts and selling general insurance products.

An outbound and inbound telephony based role helping customers by advising them on arrears and helping them with budgeting and scheduling payment arrangements.