More than 20 years experience in determining and managing information architecture, successfully developing and implementing user-friendly procedural and product media, for a diversified clientele.Clientele includes: ABB Industrial Automation, Camtronics Medical Systems, GE Medical, Johnson Controls, Nicolet Biomedical, SC Johnson, and others.Considerable proactive project management in determining client-required deliverables, cost reduction, and resource allocation. Consistent in exceeding client expectations of content, accuracy, output, support, and deadlines.Extensive experience developing and implementing GMP (good manufacturing practices) documentation for FDA, ISO and OSHA compliance.Practical experience creating Enterprise-wide I.T. Business Continuity & Disaster Remediation (Sarbaines-Oxley (SOX)-compliant) infrastructure documentation.Developed interactive web-based multimedia training for internal corporate (Human Resources, Sales, Marketing, Quality Assurance) and client-end-user applications; conducted on-site and off-site training seminars and webinars.My references refer to me as being politely tenacious, thorough, reliable, accountable, personable, and other positive personae.Computers: All platforms & operating systems.Software: Articulate, AutoCAD, Captivate, CorelDraw, Dreamweaver, Flash, FrameMaker, Illustrator, InDesign, Microsoft Office, MS Project, MS Publisher, PhotoShop, RoboHelp, SharePoint, SolidEdge/Works, Webworks E-publisher, Visio and other tools.Program: VB, JS, XML/SGML, D/X/HTML, CSS.Mechanical: Caliper, Micrometer, Read Mechanical Engineering Drawings.Electrical: Oscilloscope, Digital & Analog Multi-meters, Read Electrical & Electronic Engineering Schematics.
Listed skills include Technical Writing, Technical Documentation, Project Management, Adobe Acrobat, and 36 others.