In this role I am responsible for the overall strategic direction and growth of the NSW businessKey Responsibilities:-Pitching new venue partnerships, negotiating new multi million dollar contracts -Business Development of new venues, proactively look for opportunities to extend existing contracts-Meet and negotiate with hotel owners, Regional VP’s and General Managers of hotels-Maintain excellent relationships with all 40 Venue accounts and staff in NSW -Provide operational leadership, sales leadership, recruitment and mentoring support to 3 regional managers and their teams-Held full P&L management responsibility across NSW -Develop and achieve the NSW revenue and gross margin budgets -Maintain accurate forecasting for the NSW business-Oversee all capital expenditure for NSW within allocated budget -Provide coaching and mentoring to develop individuals in the team The position reports to the ANZPAC General Manager and Manages 3 direct and 70 indirect reports spread across NSW Key Achievements:-Increased customer satisfaction as measured by an NPS score increase from 43.5 to 54.0 -Grew business from 18 venue partnerships to 40 venue partnerships-Increased Gross profit by 7.6%-Reduced staff turnover by 5%-Leader in a key project “Venue Independence” which revolutionised the way the company operated and drastically increased profits

In this role I was responsible for the overall operational and sales management of over 18 sites with over 50 employeesKey Responsibilities:-Maintain excellent relationships with all 18 Venue accounts and staff in NSW -Provide operational leadership, sales leadership, recruitment and mentoring support to 18 business unit managers and their teams-Held full P&L management responsibility for the $26 million (in FY15) across NSW & ACT-Understand and work within the contractual obligations of each venue -Interface with heads of departments, General Managers and Regional VP’s of channel partners-Meet with venue Directors and General Managers to for reviews to discuss operational and financial performance -Develop and achieve the department budgets -Maintain accurate forecasting for venues network-Oversee all capital expenditure for venues within allocated budget -Approve purchase orders and invoices -Provide coaching and mentoring to develop individuals in the team The position reports to the General Manager of NSW & ACT and Manages 20 direct and 35 indirect reports spread across NSW and ACT from a remote locationKey Achievements:-Increased Gross margin by 4%, reduced personnel costs by 3%-Increased lead conversions to over 80%, reduced discounting by $300,000-Increased customer satisfaction as measured by an NPS score increase from 37.8 to 43.5-Developed and implemented strategy that increased labour recovery by 27%-Lead project “AV Concierge” which increased customer satisfaction by 40% whilst reducing labour costs-Developed and implemented the company’s first on boarding training for new staff

In this role I was the business unit manager for our in house operations at various key venues across NSW and Melbourne. I held full responsibility for the day to day operations and P&L management of the venues in which I managed. The largest site managed had over 15 employees and is Staging Connections largest single venue operation generating an annual revenue at the time of $10 million dollarsKey Responsibilities:-General management of my business unit-Provided strong leadership and fast, strategic decision making to ensure that the events floor flowed flawlessly-Client and venue complaint resolution-Mentoring, training and ongoing development of staff-Managing a strong relationship between Staging Connections and venue departments-Developed and maintained a strong working partnership with a large base of suppliers-Sales and account management, business development -Conducted staff appraisals and managed staff performance as needed-People development and development of progression planning for direct reports-Inventory management and operational management including rostering-Continuous problem solving of complex issues often under immense time constraintsThis position reports to the Venue Services Manager and Managed up to 15 direct and 10 indirect reportsKey Achievements:-Consistently achieved the highest customer satisfaction rating (NPS Score) in my region-Achieved and exceeded budget for every venue every year-Reduced cost of operations and discounting in each venue-Specialised in re-developing Staging Connections brand with venue partners-Increased lead conversion in each venue in which I managed-Played a pivotal role in re-signing each venue in which I managed

Set up and operation of corporate eventsCrew leading of set up/show TechniciansClient liaisonTroubleshooting of complex Audio Visual systems