As the Operations and Performance Director I identify opportunities to improve performance levels using quantifiable measures, standards and indicators.My Key Duties and Responsibilities Are:• Reviewing Aardvark Swifts goals to relate with preferred outcomes in terms of quality, quantity, cost or timeliness.• Specifying preferred results for the employees.• Identifying first-level measures by considering most reliable, valid, practical measurements to evaluate the accomplishment of employee’s desired results.• Identifying standards for evaluating the achieved results in terms of below expectations, exceeds expectations, and meets expectations.• Documenting a performance plan that includes measures, desired results, and standards.• Conducting ongoing measurements and observations to track an employee performance exchanging ongoing feedback on performance to them.• Conducting a performance appraisal or performance review and reward for performance if an employee meets the desired performance level.• Developing or updating performance development or improvement plan to handle the performance gap, if an employee does not meet the required performance level.http://www.aswift.com/

Specialise in the development and training of people from many industrial backgrounds and many roles within an organisation. I help organisations identify and strengthen their skills and knowledge base. I have an extensive IT & Soft Skills training course range with flexible delivery alternatives such as one-to-one training, classroom bookings and on-site training throughout the UK.Leadership and ManagementBusiness Presentation SkillsTime and Task ManagementConfidence and AssertivenessCustomer ServiceProject ManagementManaging Effective MeetingsMicrosoft Office - Excel, Word, Powerpoint

Specialise in the development and training of people from many industrial backgrounds and many roles within an organisation. I help organisations identify and strengthen their skills and knowledge base. I have an extensive IT & Soft Skills training course range with flexible delivery alternatives such as one-to-one training, classroom bookings and on-site training throughout the UK.

Managing a Team of Commercial trainers, delivering Management, Soft Skills, IT, Quality and Health and Safety training. Supporting the sales function with tenders and face to face meetings. Creating strategies to meet business goals. ensuring the development of the team. liaising with external bodies, such as ILM (NEBSM) and City and Guilds.Contribute to the delivery of Management programmes, and bespoke seminars.