Adswerve, the leading Google Marketing, Analytics and Cloud partner, works with agencices analysts, marketers and publishers to implement and leverage the full breadth of the Google Marketing Platform and Google Cloud. As the Director of IT Operations I am responsible for leading a team of IT professionals, across IT support and operations. Working closely with stakeholders across the organization as well as the leadership team, I support the organization's strategic objectives through streamlining processes, communicating consistently and frequently, building trust across the organization and assisting leadership by providing direction across teams. • Lead IT initiatives and coordinate the evaluation, deployment, and management of current and future systems as well as associated operational functions.• Translate objectives into strategic plans in those areas that impact IT Operations• Clearly articulate the business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state diagrams, solution best practices, reference architectures, design patterns) to accurately inform decision makers.• Contribute to organizational change through the research, recommendation and implementation of IT practices and systems to increase the quality and reliability of client services, employee productivity, and operational efficiency.• Implement policies and procedures, technical standards, methodologies, and set priorities for IT Operations.• Accountable for production IT SaaS platforms and the Google Cloud Platform environments• Manage and implement security strategy, governance, risk and policies• Oversee daily operations and end-user support for internal customers• Assist in the preparation and monitoring of IT operational budgets.• Oversee vendors and managed service agreements for IT services. • Coach, develop, and empower team members

Adswerve, the leading Google Marketing, Analytics and Cloud partner, works with agencices analysts, marketers and publishers to implement and leverage the full breadth of the Google Marketing Platform and Google Cloud. As a Technical Architect of integration, I am responsible for the design, implementation and management of integration pipelines between systems.• Define, develop and manage integration pipelines between critical business systems to ensure data and processes are seamlessly integrated• Work with projects to define requirements and evaluate solutions that can be integrated into the organizations ecosystem• Collaborate and influence teams to adopt structured, standardized processes.• Provide technical leadership and peer support through research, mentoring, knowledge sharing and technical improvement activitiesAchievements:• Developed integration pipelines between Oracle Netsuite and Google BigQuery using the integration tool Celigo to support the migration from Quick Books Enterprise.• Cleansed, merged and normalized Netsuite and Quick Books data sets to create customer finance data for the Companies client portal, Adswerve Connect.

As a freelance author and member of the ContentLab.io team I provide technical expertise and content for Architecture, Cloud Services, DevOps, Microservices, Productivity and Databases.

The Department provides education and support for the children and youth of Queensland. Reporting to the Director of the Human Capital Management Program, I was responsible for developing the conceptual architecture and roadmap for the development of the Department's Human Capital Management System.Key Responsibilities:• Define, develop and promote the conceptual architecture and roadmap for the Human Capital Management Program to help reform and enhance the Human Resource practices• Lead discussions with non-technical colleagues such as business analysts, subject matter experts and executives, as well as technical staff• Provide technical leadership and peer support through research, mentoring, knowledge sharing and improvement activities

The Department provides care and support for the children and youth of Queensland. Reporting to the Director of the Unify Program, I was responsible for developing the architecture and roadmap for the replacement of the Department’s client and case management system.Key Responsibilities:• Define, develop and promote the strategy, architecture and roadmap for the platform and integrations with other enterprise systems to help reform and enhance the business• Lead discussions with non-technical colleagues such as business analysts, subject matter experts and executives, as well as technical staff• Collaborate and influence technical teams to adopt a structured, automated cloud computing environment.• Prototype solutions to prove architectures and designs• Provide technical leadership and peer support through research, mentoring, knowledge sharing and technical improvement activitiesAchievements:• Developed technical material used within the business case that secured funding for a 5 year, multi-million-dollar program• Provided technical input into developing the program’s schedule• Developed high level solution designs for core business process that met business requirements that leveraged new and emerging technologies• Reformed cloud operations within the department and assisted operational teams in adopting DevOps practices.• Integrated a prototype identity platform within a client alerting solution.

The QGCIO provides direction and support across all agencies. Reporting to the Director of Enterprise Architecture, I was responsible for the identity and access management architecture across government.Key Responsibilities:• Develop and promote the whole of government identity and access management strategy• Lead technical discussions with enterprise architects across government agencies• Provide guidance to project teams implementing the Queensland citizen identity management systemAchievements:• Lead fortnightly workshops to increase awareness and adoption of the identity and access management strategy• Provided guidance and helped progress the citizen identity management system

The Department provides care and support for the children, youth, disabled and communities of Queensland. Reporting to the manager of Enterprise Architecture, I was responsible for developing enterprise and solution architectures, roadmaps and designs as well as provide technical advice to projects across the PRINCE2 lifecycle.Key Responsibilities:• Use solid analytical decision-making to define, develop and implement solutions across the departments project portfolio.• Lead technical discussions with business analysts, subject matter experts, technical staff and executives to ensure enterprise systems align to both business requirements and the Enterprise Architecture• Develop and contribute to the Department’s overall enterprise architecture• Prototype solutions to prove solution architectures and solution designs• Work within PRINCE2 Waterfall, Agile and Hybrid Waterfall project methodologies.• Be a Technical Consultant for the Department, providing expert advice on architectural and technical issues, particularly within the Identity, Documents and Records Management fields.Achievements:• Designed and integrated Microsoft FIM with the Human Resources system to automate processes and provide self-serve password reset functionality for which I received the annual idea’s into action award• Lead the design and prototyped of the Departments document and records management system using OpenText ECM Suite• Designed and Implemented the Departments print and imaging as a service solution, including a centralised electronic fax service, that reduced the cost and resourcing requirement across the Department • Designed, developed and implemented a small donation tracking system for the Children’s Christmas Appeal that was used to record and report on yearly donations from the public to kids in care• Developed and maintained a small human resources application

Reporting to the manager of Infrastructure Architecture, I was responsible for developing technical architectures, roadmaps and designs as well as provide technical advice to projects that required Infrastructure.Key Responsibilities:• Define, develop and help implement technical architectures and infrastructure designs across the departments project portfolio• Lead technical discussions with business analysts, subject matter experts, technical staff and executives• Develop and contribute to the Department’s infrastructure architectureAchievements:• Designed and implemented the technical components for the Departments on premise Enterprise Service Bus and Unified Communications Platform• Designed and Implemented the upgrade to the Departments Citrix Farm• Designed and Implemented the infrastructure and systems required for grocery stores in remote Aboriginal and Torres Strait islander communities

The Cancer Control Team within Queensland Health provide information systems and support to Oncology staff who provide medical care to cancer patients across the State. Reporting to the Director of the Cancer Control Team, I was responsible for the administration, support, documentation and technical leadership of the medical oncology information system.Key Responsibilities:• Maintain and support the Medical Oncology Information System• Provide technical documentation and training materials for medical staff• Liaise with Doctors, Nurses, Pharmacists, Testers and Vendors to coordinate system and process improvement activities• Maintain and support related systems, including Citrix and SQL servers• Organise and chair over weekly support meetings that involve clinicians, nurses, pharmacists and team members across the state.Achievements:• Assessed, designed and implemented a SharePoint based support portal for Oncology staff to provide better access to support materials.• Developed documentation for a variety of aspects of the application and process, including ITIL based change processes, user training guides, maintenance plans and disaster recovery plans.• Produced and delivered a presentation on the setup and use of the information system within Queensland Health to a large group of clinicians, nurses and pharmacists from both the public and private sector.

Maintenance and migration of networks due to Machinery of Government changes, Citrix support and maintenance, Solution design.• Assisted with and migrated components departmental infrastructure into a combined environment while minimising the impact to the end user.• Maintained and supported a mid sized Citrix farm• Maintained and supported the Windows Server 2000 / 2003 environment including an Active Directory Infrastructure, Group Policies, DHCP, DNS and other domain services.• Created conceptual and detailed design documents for infrastructure to support business applications and achieve solutions to business needs.• Created and monitored work packages for implementation of new infrastructure that spanned across multiple work groups to ensure project deadlines were met.• Created documentation for a variety of IT services including change proposals, user training guides, asset registers and server builds.

Administration, support and maintenance of a LAN and WAN consisting of 200 Citrix users, 400 Windows users across 36 sites.• Maintained, upgraded and support a twelve server Citrix farm running almost 200 clients across 36 locations, including remote access. Primary applications included Microsoft Office, HP TRIM record keeping software and in house developed web applications.• Maintained and supported Internet services in a Government environment, including email and web filtering, mail relay server, virus scanning and a Microsoft Exchange server. • Maintained and supported a Windows Server 2000 / 2003 environment including an Active Directory Infrastructure, Group Policies, DHCP, DNS and other domain services.• Planned, installed, maintained and supported a HP TRIM record keeping environment used for Departmental Records and Correspondence.• Created documentation for a variety of IT services including change proposals, user training guides, asset registers and server builds.

Administration, expansion, support and maintenance of the IT infrastructure in a manufacturing environment• Planned, installed, maintained and supported a mid-sized Citrix farm to support clients from five office locations across Australia. • Planned, Installed and Maintained a Windows Server 2000 / 2003 environment including an Active Directory Infrastructure, Group Policies, DHCP, DNS and other domain services.• Installed and maintained a Solaris server infrastructure.• Planned, implemented and maintained Internet services in a corporate environment. • Installed, planned and maintained remote access and services for users including IPSEC clients, VPN tunnels to three remote offices, Blackberry services for mobile users and IAS authenticate Telstra wireless cards for laptop users.• Installation and maintenance of client laptops including the creation Windows Laptop SOE builds and relevant documentation• Planned and Configured IP and Routing Infrastructure including the establishment of VLAN for an IP Telephony system.• Performed server and hardware maintenance including client upgrade roll-outs, networking equipment upgrades, new service integration and service troubleshooting.• Planned, Implemented and Maintained a RightFax Server Instance as well as assisting the users with mass fax outs and extraction of statistics from an SQL database.• Assisted with the Planning and Implementing of a Sun Storage SAN solution, including installation and maintenance of a Veritas Netbackup solution to utilise a robotic tape library.

Administration, expansion, support and maintenance of a LAN consisting of 150 – 200 computers.• Helped increase computer awareness within the college as well increasing the use of computers to assist with tasks previously completed without the use of computers• Performed server maintenance and client roll-outs with minimal down time and minimal user impact• Directed Students and provided training for small groups and individuals• Assisted with network and policy changes• Assisted with user problems via face-to-face and phone communication• Designed and created small custom databases in MS Access• Rolled out groups of computers for the upgrade of laboratories