Glenn Andersen Email & Phone Number

Eagan, Mn

• Led mobile app testing initiative for legal research product with a multi-million dollar monthly revenue stream and directed daily work of both onsite and offshore QA contract staffers• Manually tested newly developed features on both iOS and Android platforms for the app while also facilitating the creation and maintenance of the automated test suite• Worked within Agile workflow to ensure all testing deadlines were met and requirements were fully vetted before release to customers• Provided support for monthly product releases to ensure that continuous server changes did not adversely affect the associated mobile application• Tested the Reuters News mobile app and provided daily work direction for offsite contractors working within our automated suite• Interviewed contractor and FTE candidates as needed

Eagan, Mn

• At the QED team level, led the quality initiative for numerous online legal projects for Thomson Reuters' flagship online legal research product, Westlaw. • Monitored product functionality by analyzing nightly regression suite results and resolved scripting errors in Eclipse.• Led QA team responsible for testing product tailored for law firms seeking aggregated reports about competitors' expenses and billing rates by creating a test plan, scripts and other documentation to communicate team’s testing progress• Authored and maintained automated Westlaw.com regression scripts using VBA-based TMX/Testpartner tools• Worked with remote teams in India and the Philippines and helped establish working principles for internationally distributed QA work matrix• Participated in interviewing process for entry-level engineers thru manager and presented recommendations to hiring team consisting of peers, managers and senior directors• Worked as member of a team tasked with establishing departmental best practices with respect to testing products for Section 508 compliance• Led group of QA engineers providing both tactical and strategic direction to the team while providing individual members feedback with respect to job performance and career direction• Represented QA group as member of the team tasked with creating the company’s first web-based legal research product (Westlaw.com)

Eagan, Mn

Provided testing services for multiple customer-facing legal research products while providing technical support for development and business teams