Ray Pace Email & Phone Number

Walt Disney World

Assisting with a data center migration for Walt Disney Parks and Resorts

Bradenton / Sarasota Fl

• Saved Goodwill Manasota from significant monthly fines from VISA and MasterCard by establishing PCI-DSS (Payment Card Industry Data Security Standard) compliance for 18 retail locations by upgrading firewalls, segmenting networks and network intrusion testing prior to testing by the company’s PCI vendor.• Improved application availability to 99% from 92% by moving Software Development and Testing environments out of the Production environment to stabilize internal software development.• Increased customer confidence and brought transparency to the IS department by creating SLAs with each department, implementing Problem Management procedures and establishing Root Cause Analysis procedures for appropriate outages.• Supported Goodwill Manasota Retail Operations and Mission Services with a staff of eight. Specified and delivered IT Services to new retail and office locations in Florida, Northern Nevada and Northern Mississippi.• Virtualized server infrastructure to simplify to the internal application hosting environment. Implemented VMware and standardized hosting operations on CentOS Linux.• Implemented Exchange 2010 and Active Directory, centralized administration based on Windows Server 2008.• Standardized workstations and Point-of-Sale systems on Windows 7 and Office 2010. Implemented modern firewalls and anti-spam servers. Initiated conversion of all networks connections to an MPLS based network.

Tampa/St. Petersburg, Florida Area

Clearance: Secret• Directed and managed transformation of U-Turn Media Group to Unity Mobile by: • Implementing QA controls for new development. • Establishing relationships with appropriate vendors. • Reconfiguring production environments to support anticipated growth. • Executing SEO and social media strategy to grow sales on new products.• Significantly improved customer satisfaction by establishing feedback channels (metrics, product surveys and customer outreach) for product improvements and putting in place Service Level Agreements with large customers.• Established 24-hour Tier 1, 2, and 3 customer support centers using staff from Florida and the Czech Republic.• Supported all U-Turn Media Group business units with a staff of 50. Collaborated with business units, Developers, Sales Department, and the Accounting Department to control IT infrastructure costs.• Lowered IT operational costs by moving development and testing servers from the data center to the home office, reducing power and data transit costs at the data center.• Monitored P&L by product/service and adjusted support costs as necessary.• Established new Change Control procedures with periodic audit of records, to insure stability of the infrastructure. Unity hosted services for other companies and it was necessary to ensure that Unity never used customer equipment.• Supported contracts and services in Germany, India, Dubai, and other areas of the Middle East.• Saved data center and staffing costs by moving internal infrastructure from self-hosting to outsourced cloud applications and services.

Tampa/St. Petersburg, Florida Area

• With a staff of seven, supported three different development groups and respective technologies through the SDLC to Production.• Managed JBoss administrators, Oracle DBAs, SharePoint and MS SQL administrators.• Integrated relationship with Indian offshore outsourcing vendor into daily operations.

Tampa/St. Petersburg, Florida Area

• With a staff of 21, managed all OS platforms in the US for PWC (Microsoft, UNIX, VAX, and OS390). • Monitored network gear and network attached devices in the US for PWC. Utilized WebSphere, WebLogic, Apache, IIS, Domino, TWS, Java Server Farm, Siteminder and LDAP.• Tracked change control processes against stated change control goals. Audited all change controls.

Iselin Nj

Support and administer all aspects of the change management environment and production environment. I was responsible for implementation and support of Development QA, System Integration Testing, User Acceptance Testing, and Production. At the height of the project, the Production user base was 4000+ users. Plan and coordinate project software implementations with all levels of Customer Management, Software Developers, and Administrators. Develop software implementation plans for the servers and desktops. Prepare back out plans in case of rejection by testing groups. In this position, there were at least 4 software releases per month. Complexity included OS transitions, dbms changes, db structure changes, server farm expansion and reductions. Manager of national and local Production Support personnel. Manage activities of geographically separated administrators in support of operations. Coordinate support staff scheduling. Negotiate and establish service level agreements with business customer. Manager of the business department help desk that supports image-enabled applications for the business unit.Create yearly budgets.Developed and implemented a server consolidation and upgrade effort that resulted in $500,000 cost monthly savings to the department. Implemented department downsizing plan and formed teams to assume responsibilities of downsized personnel.

Supervise a team of engineers in the conversion of 8,000+ workstations to Microsoft Exchange. This project involved traveling to other AT&T locations across the US, with a team, to combine disparate AT&T LANs to one unified WAN. AT&T ITS is a AT&T business unit that provides networking technology solutions to other AT&T business units

Support and maintenance of 1400 NT 3.51 Workstations and 200 NT 3.51 Servers. This contract involved trouble-shooting Watermark imaging and NT production servers and workstations.

Primary support to customers and field engineers for: NetWare and Windows NT network operating systems, financial institution to online service center telecommunications and WAN routing, PC applications and operating systems, and all PC and Terminal banking teller applications. Developed a billing and inventory tracking database using MS Access.

Assure the smooth operation of the network and support to WAN users, Maintain servers, workstations, printers, and network equipment. Mail Administrator. Transformed remote LANs into a WAN. Installed and configured NetWare and NT servers. Installed email servers. Implemented CITRIX server, Implemented WAN fax server, and developed 19 custom database applications to support operations.