Glenn Johnston Email & Phone Number

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

• Leading CTCT's User Assistance (UA) team (5 technical writers and 1 translation architect) to produce cohesive yet user-friendly UA content for Trimble and Caterpillars' Android-based machine control application.
• Manage the development, publishing, distribution and translation of software and hardware product documentation such as user guides, installation manuals, implementation guides, online help, technical reference.
• Provide day-to-day guidance, coaching, and support to the UA team
• Manage the tech writers' workload by leading scope analysis and task assignment meetings as well as allocating incoming JIRA tickets to team members.
• Facilitate and lead efforts on process, product, and people improvements with the Customer Experience group, and more specifically within the UA team
• Collaboration with design and architecture teams to deliver an end-to-end customer experience with high continuity

Christchurch, NZ

• Localisation management of Trimble and Caterpillars' Android-based machine control application (Trimble Earthworks and Cat GRADE) for earthmoving machines, plus its supporting documentation into 27 languages.
• Overseeing the long-term development of localisation best practices within CTCT
• Researching/recommending localisation processes to improve quality and reduce turnaround time
• Careful and gradual incorporation of Neural Machine Translations (NMT) into our localisation process
• Creation of metrics to define quality, creation and maintenance of translation glossaries
• Management, maintenance and reporting on CTCT's translation budget to board members

Christchurch, NZ

Positioning-centric information is changing the way people, businesses and governments work throughout the world. By applying Trimble's advanced positioning solutions, productivity increases and safety improvements are being realized.Though best known for GPS technology, Trimble integrates a wide range of positioning technologies including GPS, laser.

Wellington/Christchurch (remotely), NZ

• My role as Business Development Manager mainly saw me liaising with internationally renowned companies from both NZ and overseas, maintaining existing/occasionally developing new potential clients and explaining the.
• Currently managing a client portfolio with an approx. $2 million annual turnover.
• Won and maintained regular translation business from corporate clients such as Skype, Microsoft, Robert Bosch, CLAAS GmbH and FM Global.
• Consistently met or exceeded personal quarterly qualitative and quantitative KPIs since being employed in 2005.
• Increased revenue from lower-margin clients by approx. 30% through careful analysis, price negotiation and newly tailored pricing structures.
• Widened and promoted localisation awareness and gained business through networks such as the Canterbury Software Cluster, TechComms NZ and the Canterbury Employers’ Chamber of Commerce.

Wellington, NZ

Christchurch, NZ

After having completed a Trinity Certificate in TESOL, I joined the newly formed language school 'Silver Fern' as a TESOL teacher of English, where for three days a week, I taught three different classes of Japanese teenagers who had come to New Zealand from Hiroshima to improve their English skills. Key responsibilities:Lesson planning and running a.

Christchurch, NZ

After completing my B.A in German, the Languages Department employed me as a temporary IT Program Developer to overhaul/update their intranet program to assist first/second year students with accessing further language-learning resources for out-of-lecture time (mainly vocabulary building and sentence structure improvement). Key responsibilities.

Bachelor Of Arts (B.A.), German (Major) And Spanish (Minor) Languages

Trinity Cert. Tesol, Teaching English To Speakers Of Other Languages