Glenn Cleveland Email & Phone Number

As the Director of Operations at WORLD CLASS FLOWERS, I oversaw all aspects of business operations management to achieve organizational objectives, meet client expectations, and improve workflow. I have more than 25 years of experience in this role, and I have successfully implemented robust logistics and warehouse strategies that have resulted in exceptional outcomes, such as reducing operational costs, increasing customer retention, and enhancing process efficiency.• Provide leadership and vision to Distribution Center employees, ensuring compliance needs, customer service standards and Distribution Center performance goals are met and exceeded.• Engage in employee centered activities such as workforce planning, interviewing, training, performance management and employee relations; partner with HR to resolve escalated issues.• Ensure the accuracy and quality of shipped and received product.• Ensure warehouse and vehicles are clean and safe for employees and customers, complete inspections in accordance with company policy.• Review relevant Distribution Center financial data; develop and execute a plan to meet and exceed performance expectations.• Maintain knowledge and expertise of products, market conditions and competitor insights.My core competencies include business operations management, continuous process improvement, budget and cost containment, logistics administration, project governance and control, inventory management, and strategic planning and execution. I also have a BA in Economics from Middlebury College, where I studied international economics at UCL for a year. I am passionate about leading, mentoring, and coordinating cross-functional teams to meet set performance goals and elevate customer satisfaction. I am always looking for new opportunities to learn, grow, and contribute to the success of your organization.