Glenn Swaffield Email & Phone Number

United States

Southeast Central

Work with the Regional Sales Managers in multiple verticals to facilitate effective demos for new and existing clients. The Solutions Architect role allows me to interact with all levels of stakeholders and potential clients to find the right mobile solution for the customer's needs. Experienced with Wireless solutions from WLAN, GPS, WWAN, FirstNet, CBRS, and BT. Customer's that have unique needs, can be handled via customize solutions ranging from software and firmware customizations to Proof of Concept (POC) solutions. I am in charge of creating and communicating the technical solution from beginning to end with my Sustaining Engineers. I am comfortable in customer meetings and work to make sure they understand all their options and look to clarify the technology so that they understand it completely.

Euclid, Ohio

Zebra is the pioneer at the edge of the enterprise, our products, software, services, analytics and solutions are used to intelligently connect people, assets and data.As a key member of the sales and presentation team, travel to client and prospect sites, providing technical expertise and guidance while serving as a trusted advisor in support of the sales and implementation process. Proactively engage in the sales process for the Xplore Technologies Rugged Mobile devices, working closely with the Central US sales team as the technical part of the sales process; identify solutions based on Xplore’s offering and demonstrating how solutions will exceed expectations. Articulate solutions and bridge communications between both business and technical users ranging from state/local governments to Fortune 500 companies as well as develop and execute a vast array of successful demonstrations. Build proof of concepts for prospective customers in a quick delivery timeframe; consult with prospects to help mitigate issues during evaluation testing process and assist support team onsite via troubleshooting in order to diagnose environmental issues. Assist the sales team in all technical aspects of the sales cycle, including writing and delivering the solution proposal. Manage evaluation process via CRM, keeping track of any issues that arise while resolving quickly. Assist customers with Special Image Creation and Remote Device Management via Absolute Data and Device Security for better control of their devices; respond to RFI’s and RFP’s and write professional Statements of Work (SOW). Attend and present at conferences and trade shows to articulate company’s value to both business and technical users.

Austin, Texas

Provided diligent support of HD video surveillance hardware and software; oversaw technical support for channel partners as well as end users with application settings and troubleshooting, along with hardware support for video systems (Covi). Collaborated with software team to test design changes in the Video Management System and provided feedback how changes would affect customer use cases. As part of a project team, ensured business and technical architecture of the delivered solution matched customer requirements. Utilized network tools to resolve onsite customer video problems; collaborated with software team to set-up network environments that duplicated customer issues for better and/or quicker resolutions. Provided support for video systems from analog cameras and DVR’s to digital cameras and network recording device.Utilized experience with Apache, Microsoft SQL and Firebird as part of current product line as well as HTTP, HTTPS, DNS, DHCP, AD, TCP/IP, Switches, Routers, Firewalls and VPN protocols. Provided technical expertise on recommended network recording solutions and isolated traffic to avoid network congestion. Identified technical project risks; utilized remote troubleshooting for fast resolution to client network video issues. Provided support and technical governance focused on one or more projects simultaneously. Utilized advanced knowledge of the implementation features. As Product SME, acted as a go-to resource; pro-actively responded to ad-hoc questions from the field and focused on customer success (realization of business benefit).

A Proven Leader in Building the Most Rugged Tablets on Earth.Provided technical expertise, guidance and served as trusted advisor to customers in support of the sales and implementation team. Demonstrated the value of the proposed solution by delivering customized demonstrations and building proof of concepts. Defined the solutions architecture and integration components for the customers’ solution. Collaborated with the customer in achieving documentation and delivery of all technical aspects of the implementation. Identified and resolved issues encountered during implementation, if any; provided feedback to product teams on enhancements. Collaborated with customers to document business requirements, identify key integration points, describe interdependent workflow processes and back office systems. Provided and delivered a solutions proposal based on key components of product offerings that satisfied customer requirements. Assisted Sustaining and Development Engineers in troubleshooting wireless issues and testing for new products. Documented technical architecture and integration services for customers’ solutions. Brokered technical hand-off from pre-sales to implementation phases; ensured technical training for resellers on Build To Order Integration (BTOI) as well as training Original Design Manufacture (ODM) depot repair centers on new wireless products. Created Technical Bulletins for troubleshooting assistance, to be added to company’s website FAQ’s. Provided technical responses for customers’ RFP’s, RFI’s and SOW. Offered feedback for new product requirements to product management. Worked with client Project Managers and supported by staying close to customer issues; troubleshot problems in early stages of an opportunity; continued to support the implementation phase as necessary. Worked trade-shows, and marketing and partner events

Bachelors, Network Technology

Graduated Coursework experience: Enterprise Architecture, Program Management, Network Security and System Assurance and Network.

Education record