Responsible for the development and successful growth for accounts, providing cross-over services of product testing, Q.A. consulting, factory inspections, social accountability and auditing services for retailers, manufacturers, developers, suppliers and brands.

Responsible for the successful growth and management of strategic accounts, providing cross-over services of product testing, Q.A. consulting, factory inspections, social accountability auditing services for some of the most progressive leading retailers, brands and manufacturers in the country. Developed working plans for clients in quality improvement, efficiencies, and compliance. Responsible for the successful growth and mentoring of a team of 19 technical engineers and/or business development professionals.

* Responsible for the successful growth and management of key accounts, providing services of product testing, Q.A. consulting, factory inspections, social accountability auditing servicing for some of the most progressive leading retailers and manufacturers in the country.* Responsible for the successful growth and mentoring of a team of 35 technical engineers and/or business development professionals.* Developed and drove growth of 10 of the top 20 largest key accounts from $10 to $40M.* Experienced in cultivating key relationships with senior decision makers such as company Presidents, EVP’s, SVP’s, Directors, Managers of Quality Assurance Departments and Corporate Attorneys.* Developed working plans for clients in quality improvement, efficiencies, and compliance.* Developed ‘statement of work’ documents and client contracts working in conjunction with professional advisement to/from Risk Management, Legal and Senior Management teams on product hazards and product safety regulations. Member of the crisis-response team for issues ranging from natural disasters to business disruption to potential litigation.* Negotiated settlements on claims.

* Member of senior leadership team and business partner to President and Regional VPs in U.S., Europe and Asia. Contribute broadly to strategy, planning and execution of the business.* Identified and implemented best practices across regions and product lines; introduced New Product Development structure and processes to address financial, operational, and technical needs. * Reorganized key functions, such as marketing and sales, and technical to consolidate product-specific functions into a divisional unit. Reduced redundancies, costs, and improved results.* Lead global productivity initiatives across all 40 testing locations for Division; improved short-term profitability and enabled a more scalable, consistent platform for long-term growth.* Managed P&L for the global hardline business line and accounts for over 33% of Consumer Products Division revenue and profits, doubling revenue in four years.* Managed and oversaw entire worldwide hardlines operational system.* Participated with global operation entities within the business lines, account management, and technical services to ensure consistent methodologies are developed and best operating practices are implemented* Developed the structure for an intranet site, which allowed our branch laboratories to access current information, which directly minimized inconsistencies.* Managed all Hardlines related test programs worldwide with a focus on 20-30% annual growth.* Directed the planning and implementation of new business development on a global basis.* Utilized skills for the development of proposals, test manuals and program design for current and new business prospects.* Represented the company at activities of technical, professional, industrial and governmental organizations devoted to the development of standards relating to safety and quality.

Business Manager / Operations Manager / Client Relationship Manager / Strategic Accounts Development

* Responsible for operations of the hardlines division to ensure accuracy of reports and on-time delivery during rapid company growth and client diversification.* Restructured the department to a decentralized model, providing specialists in each sub-department resulting in improved throughput and increased accuracy / performance.* Audited branch laboratories for newly developed procedures ensuring consistency and policies with key staff members and train test managers on developed standards.* Responsible for the research / selection of test equipment and supplies for the worldwide operation.* Provided leadership, problem resolution, and motivation to a staff of approximately 70 permanent and temporary employees including lab supervisors, product test engineers, client service personnel and product testing technicians. * Developed and mentored team members, providing clear career paths, with a high employee retention.