Glenn Thomas Email & Phone Number

I utilize various digital channels such as social media, email campaigns, websites, and video hosting accounts to reach the target audience by creating engaging content that attracts potential customers and enhances brand visibility within an allocated budget. I initiate, design, develop, and manage digital projects, ensuring alignment with business goals. Projects may involve website designs or redesigns, application development, or content creation. I use tools such as Adobe Creative Suite, Figma, Webflow, Shopify, WordPress, Blender, Unreal Engine, and many others as the job dictates often learning and expanding my skillsets. I track the performance of planned and ongoing strategies to refine tactics and measure success. I work solo or collaborate with clients, creative teams, programmers, and marketers to develop effective campaigns creating assets, such as graphics, infographics, videos, 3D models, 3D environments, product mockups, product renderings, and interactive content.

Designed graphics, animations, videos, mock-ups, sketches, logos, sets, props, productions, scripts, speeches, and copy, for client brands resulting in clear brand identity, strategy, and presence. Developed, performed, or directed prototypes, websites, games, client SEO, technical documents, custom Excel spreadsheets, accounting, bookkeeping, data science, machine learning, prompt engineering, sound and video editing, sales strategy, marketing plans, movies, plays, and performances.

Exton, Pa, Us

Contracted to provide services for Bristol Myers-Squibb.Developed and implemented a project to reestablish standard operating procedures and reclaim rogue devices, and supplies on an NSA-secured campus resulting in the recovery of just under $1M in lost operational revenue, and over 100K in device and supply revenue.Responsible for leading the global cost savings initiative project to reduce the campus footprint from 350 devices to 180 new cloud-enabled devices, negotiating secure access for supplies and parts, bringing the site up to Ricoh’s, BMS’s, and the US standard in safety and operations which led to this site passing the site certification in the high 90th percentile after previously failing 3 years in a row and facing contract loss.Redesigned the device lifecycle management logistics and tracking system from the ground up. Updated site procedures, preventative maintenance logs, MSDS and SDS documentation, business continuity plan, field support logs, supply inventory system, saving money and man hours.

Exton, Pa, Us

Recommended by the global account manager to lead the lifecycle transition initiative between Ricoh USA and Xerox for JNJ with networking support (DNS, TCP/IP), incident tickets, troubleshooting, and task requests, which led to future and alternative contract negotiations.Maintained operations for 18 campuses as the sole Onsite Service Specialist and Fleet Manager for over 3000 devices as each device was replaced over 3 months.

Exton, Pa, Us

Contracted to provide services for Johnson & Johnson (JNJ)Led team and developed the refresh plan for a Global Optimization Project that reduced the necessary device footprint and carbon footprint by 41%. Introduced and trained users on cloud-based software reducing paper and ink usage by 90%.Managed a multi-campus operational fleet coordinating logistics, discovering sales leads, improving documentation, corporate and client reporting, and customer-facing for JNJ with over 99% customer uptime and quality standards that ranged from secure and sensitive areas, labs, industrial and construction zones, and education and presentation environments.Passed Ricoh Site Certification with a score of 97% accuracy exceeding the top 95% of Ricoh Sites in both NJ and the Northeast market.

Chicago, Illinois, Us

Directly impacted the sale of devices, accessories, and services as site manager for Samsung “store within a store” Best Buy locations by conducting story-driven customer-facing activities, demonstrating key features, setting up devices, training users, and troubleshooting issues directly to customers among competitors environment resulting in the highest sales percentage in the Northeast NJ market.Built brand awareness through merchandising, display maintenance, POP planogram compliance, professional presence, ongoing training of Samsung products, hiring and training of valuable consultants, making effective decisions with Best Buy management and personnel, relationship building with customers, staff, and competitors to take effective action to solve day-to-day problems.

Agoura Hills, Ca, Us

Tracked, tested, and researched various games on multiple platformsDocumented and communicated findings through various stages of game developmentDisplayed excellent written and verbal communication skills on a daily basisUtilized clear and precise technical writing as well as good spelling and grammar knowledgeMaintained a very detail oriented work ethic.Able to work independently and in team environmentsLead team as assistant Quality Assurance Leader

Randolph Afb, Tx, Us

Supported the Luke AFB 309th Fighter Squadron ( USAF AETC) "Wild Ducks" mission to prepare the world's finest F-16 fighter pilots and ground crew maintenance technicians to become active duty units.Supervised and performed management functions for airmen assigned to support personal aircraft. Trained airmen and performed all apprentice-level responsibilities. Supported the entire 309th TS fleet of aircraft as necessary so all aircraft were optimal a capable of performing their missions 100% of the time.Reviewed maintenance forms, aircraft records, automated maintenance data systems, and historical reports to ensure complete documentation. Inventoried and maintained aircraft equipment.Performed flight chief, production superintendent, expediter, crew chief, repair and reclamation, and maintenance support functions. Coordinated maintenance plans and schedules to meet operational commitments.Supervised and assisted in launching and recovering aircraft. Reviewed maintenance data collection summaries to determine trends and production effectiveness. Performed crash recovery duties.

Randolph Afb, Tx, Us

Supported the Misawa AB, Japan 14th Tactical Fighter Squadron "Wild Weasel" missions conducting suppression of enemy air defenses air operations and the air defense of northern Japan.Served and deployed in operations Iraqi Freedom and Enduring Freedom and was awarded the National Defense Service Medal, Global War On Terrorism Service Medal, and Air Force Outstanding Unit Award.Responsible for the service, upkeep, and maintenance of assigned multi-million dollar fighter aircraft resulting in the 100% peak performance of aircraft for national and ally defense in training and combat missions.Performed end-of-runway, ground handling postflight, preflight, thru-flight, special inspections, and phase inspections. Performed sortie generation operations and hot pit refuels. Advised on problems maintaining, servicing, and inspecting aircraft and related aerospace equipment.Utilized conventional or automated technical data to diagnose and solve maintenance problems on aircraft systems. Interpreted and advised on maintenance procedures and policies to repair aircraft and related equipment.Troubleshot and maintained aircraft engines, hydraulic, and other related systems, structures, components, and related equipment. Removed and installed aircraft and engine components. Conducted functional tests of repaired engines, components, and systems. Adjusted, aligned, and rigged aircraft systems. Supervised and performed aircraft jacking, lifting, and towing operations.Inspected aircraft structures, engines, systems, components, and related systems. Supervised and performed aircraft, engine, and component inspections. Interpreted inspection findings and determined the adequacy of corrective actions.Inspected and checked components for clearances, tolerances, proper installation, and operation. Inspected and operated powered and nonpowered aerospace ground equipment. Inspected and identified aircraft corrosion for prevention and repair.

B.A., Game Design

B.A. Game Art, Game Art

Online Coures Self Improvement, Game Art

A.S., Aerospace Maintenance Engineering

Certificate, Japanese Language

Military Standards