Glenn Thorpe Email & Phone Number

• Develops and maintains secure configurations for VPN infrastructure, authentication schemes, firewall infrastructure, malware protections, web application firewalls, web filtering protections, and intrusion prevention systems. • Monitor activity and event logs to identify security breaks (intrusion detection).• Aligns security posture to industry standard security controls.• Configures and uses toolsets such for vulnerability management and anti-malware.• Configures and administers security systems, analyzes security requirements, and recommends improvements.• Creates and implements IT security policies, standards, guidelines, and procedures to support the Information Security Program.• Creates, manages, and provides security awareness training including best practices, protocols, and controls. • Acts as the subject matter expert in identifying and defending against threats and develops disaster recovery plans.• Manages the vulnerability patch management process and ensures all moderate to high risks are identified, assessed, and mitigated.• Acts as an IT security subject matter expert for hardware and software implementations.• Develops cyber security requirements which address identified risks and business security requirements.• Proposes changes to existing policies and procedures to ensure operating efficiency and policy compliance.• Serves as an active and consistent participant in the information security governance process.• Serves as an active participant of MS-ISAC for security landscape awareness and reporting.• Coordinates and performs vulnerability assessments using industry tools and techniques; reports the findings to custodians and stakeholders. • Remains current on new viruses, hardware and software security patches and known system vulnerabilities to ensure proper policies and procedures are current.

Lakeland, Florida

• Assists in the maintenance, upgrade and monitoring of the network, server, storage and security environments.• Assists in the planning and implementation of systems and network infrastructure additions and upgrades.• Monitors the wide area and local area networks to ensure optimal performance and reliability.• Monitors the server and storage environments to ensure optimal performance and reliability.• Monitor system resource utilization, trending, and capacity planning.• Works with other department personnel to provide systems and network resources to include server provisioning, network connectivity, email services, and remote connectivity.• Prepares performance reports on the wide area and local area networks and server performance.• Provides input on service requests and makes recommendations regarding the feasibility and acceptability of implementation.• Responsible for the implementation of local and wide area networks, servers, and storage components.• Select and implement security tools, policies, and procedures in conjunction with the company's security team.• Gathers information as requested for budget analysis, scheduling, specification writing, contract negotiation, report preparation and presentations.• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the systems and network infrastructure.• Liaise with vendors and other IT personnel for problem resolution.• Provide timely resolution of trouble and incident requests.• Windows/Linux servers• Windows workstations• Microsoft Office 365• VMware and Oracle Virtual Machine virtualization• Storage Area Networks (Fibre Channel, iSCSI)• NetWorker and Avamar backup utilities• EMC Data Domain• Cisco UCS• VCE VBlock• Cisco and Juniper switches, firewalls, and wireless access points• EMC SAN• EMC Isilon• Checkpoint firewalls• Microsoft Azure• Multifactor authentication• Spam filtering technology

• Leads the IT Support team to answer helpdesk calls, enter work orders and ensure timely resolution for all enterprise hardware, software and related peripherals. • Directs the monitoring, maintenance and repair of all City of Lakeland computers, laptops, tablets, copiers, printers and related network equipment. • Researches and resolves difficult and complex problems. • Assists the Support Manager with Project Management related tasks. • Responsible for assigning new computer equipment and ensuring accurate inventory records are maintained and updated. • Responsible for maintaining and updated the City's Enterprise Antivirus solution • Creates, receives, and delegates work orders via the City's established methods; ensures they are completed in a timely fashion and documented accordingly. • Develop scripts as necessary to increase operational proficiencies. • Directly supports the City's mobile workforce through the installation, maintenance and upgrades of wireless devices including Wi-Fi and EVDO technology. • Assists with creating, maintaining and removing Active Directory User and Computer accounts. • Assists in tracking and logging software licenses in accordance with the City's enterprise and licensing agreements.