Glenn Trewin Email & Phone Number

Mountain Creek, Qld, Au

Sunshine Coast

Local owner and operator of a real food, real portion weight loss program on the Sunshine Coast

Sunshine Coast, Australia

Local server and storage

Kunda Park, Sunshine Coast

Maintain full responsibility for supporting the following systems and servers: Microsoft Servers and Networks, Active Directory, Citrix XenApp and Citrix Access Gateway, VMware, HP SAN, Veeam Backup and Recovery, VOIP Phone Systems Perform consistently to a high standard, delivering exceptional results for a commercial and industrial construction company with offices in Adelaide, Brisbane, Maroochydore and Perth Adhere to the relevant operational guidelines, regulations, company policies and procedures to maintain the security and integrity of the organisation Provide tailored advice and guidance within the scope of my role on IT matters to support key company decisionsACHIEVEMENTSActed as the Chair of the BADGE Queensland Charity Committee and raised $17,000 (2015)Received the BADGE Management Award for Outstanding Service Delivery (2012)

Mooloolaba

Maintained full responsibility for supporting the following systems and servers: Microsoft Server, Exchange and SQL (including DBA), Server Hardware Support (HP), Microsoft Networks, Citrix XenApp and Citrix Access Gateway, Microsoft Virtual Server, Active Directory, DNS, DHCP, WSUS, Data Backup and Recovery, VOIP Phone Systems and Point of Sale Systems Managed operational and capital budgets through the negotiation of hardware and software purchases and maintenance contracts in accordance with company procurement policies Managed a wide variety of crucial IT projects, using skills in resource coordination and personnel management to ensure the successful delivery of complicated projects Performed mobile phone administration for staff, including iPhones and iPhone email Implemented back-up and disaster recovery procedures Applied my knowledge and expertise to review ICT systems and procedures, striving to include the ever-evolving nature of the IT industry

Caboolture, Queensland, Australia

Maintained full responsibility for supporting the following systems and servers: Citrix XenApp and XenServer, Linux (Kubuntu/Ubuntu), Windows networks, Windows Server, Exchange and SQL, Data Backup and Restoration, Active Directory, DHCP and DNS, VMware and Thick and thin clients Implemented strategies and procedures in order to maintain high levels of security for physical equipment and electronic data Managed in-house recruitment and financial information systems Managed disaster recovery and contingency planning activities Provided staff training, software and hardware support Performed web development in Joomla, PHP and CSS

Noosa, Queensland, Australia

Developing and establishing my own small business including:BookkeepingMarketing and salesMaintaining business websitesManaging and coordinating personal training staffPresiding over a large business network group in Noosa

Brisbane, Australia

Created custom reports and trend analyses on a variety of issues, including quality assurance, strategic and performance reporting, equipment depreciation and workforce planning Coordinated the implementation of the Information Technology Infrastructure Library (ITIL), primarily Service Delivery and Service SupportLed, motivated and developed a team of IT Service Desk Phone Support personnel to ensure the provision of comprehensive supportActively promoted and encouraged an engaging workplace culture, team dynamics and productive working relationshipsLiaised and consulted with Treasury staff on hardware and software issuesManaged the ongoing replacement of Treasury desktop computersManaged Oracle database development for financial systemsFacilitated IT training for all Treasury staff

Brisbane, Australia

TECHNOLOGY OFFICER:Generated detailed IT reports on a range of technical issues and produced complementary technical and user documentation Designed, developed, implemented and supported the Queensland Police Service Dog Squad databasePerformed human resource and administrative activities as the Assistant Information Resource ManagerProvided IT support for 1,000 computers and 1,500 staff, conducting IT reviews as appropriateLiaised with vendors, contractors and specialist IT Support Team LeadersManaged a team of IT personnel in a support environmentChaired and coordinated regular IT and business meetings ACHIEVEMENTS:Acted in the AO5 position of Assistant Project Manager, IT Infrastructure Team for the Commonwealth Heads of Government Meeting (CHOGM) (2002)Managed and coordinated the replacement of over 1,000 Macintosh and PC workstations (2003)Received the Queensland Police Commissioner’s Certificate of Appreciation (2003)COMMUNICATIONS OFFICER:Maintained a high level technical understanding of essential operating equipment such as computers, software, mobile devices, radio communications and real time management information systemsReceived and processed Triple 000 emergency calls, managing a wide scope of emergency situations and deploying police and other emergency services resources via radio communicationsReviewed and analysed of incidents and events to forecast future resource requirements and deliver recommendations to senior Control Centre managementEnsured compliance with internal and external procedures, including Qld Police, Fire and Rescue and safe working practices in high-risk environments Planned and monitored the fluid deployment of Police Resources to meet business and operational standards in a time critical environment  ACHIEVEMENTS:Represented 100 of my work peers in the Queensland Public Services UnionReceived the Exemplary Performance While on Duty Award (1999)

Melbourne, Australia

Performed a variety of physical activities, including parachuting, rock climbing, abseiling, demolitions and small watercraft handlingLiaised with Australian security organisations, Australian Federal Police and Australian Customs Service on operationsManaged 40 soldiers in a barracks living environmentProvided specialist covert radio communicationsTrained for Commando raid operations

Australia

Provided Command and Control of Communication and Information Systems and Electronic Warfare (CISEW)Provided state-of-the-art communications for ground, air and sea operationsDeveloped training materials and delivered training for cryptography coursesManaged the reliable high-speed transfer of large volumes of dataManaged highly classified equipment and codesControlled the electro-magnetic spectrum

Ba Inf Tech, Information Technology

Bachelor of Information Technology (major in Information Systems)

Year 12

Result: OP4