Successfully cast vision, provide leadership, and lead the strategic growth of a start-up nonprofit organization through developing social solutions, overseeing effective case management, developing collaborative partnerships, planning and implementing large-scale fundraising events, and cultivating a team of cross-collaborative board members.Cultivate & developed holistic approaches to mentoring, coaching & equipping underemployed youth through the following core strategies: career coaching, financial literacy, mentoring, life skills, vocational scholarships, internships, and social entrepreneurship.Engage community partnerships, demonstrating a strong aptitude for business development, effective communication, strategic planning, board development, and fundraising.Spearhead poverty alleviation initiatives centered around career coaching, resume development workshops, mock interview sessions, and job readiness training for low to moderate income clients.Recruit, train, and lead a team of volunteers within the community, leveraging their professional expertise to mentor underserved and economically challenged youth.Continually intersect philanthropy, profitability, innovation, and social responsibility through the development of a social enterprise to engage the community through professional services while driving revenue towards philanthropic activities.Strategically develop and implement career coaching and professional development content for a variety of employee and leadership development initiatives.

 Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.  Perform rate package evaluations and propose solutions that best benefit the company and the customer.  Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns.  Accurately process customer transactions, audit and reconcile daily cash receipts. Responsible for thorough knowledge of all store functions.  Remain current on all wireless products, services, industry and competitive trends.

Manage Social Media marketing campaigns and day-to-day activities including:Curate relevant content to reach the audience most likely to buy from you.Write editorial contentMonitor, listen and respond to users in a “Social” way while cultivating leads and sales.Conduct online advocacy and open stream for cross-promotions.Develop and expand community and/or blogger outreach efforts.Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, and blog).Design, create and manage promotions and Facebook ad campaigns.Compile report for management showing results (ROI).Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate.Demonstrate ability to map out marketing strategy and then drive that strategy proven by testing and metrics.Implement a proactive strategy for capturing customer online reviews. Monitor online ratings and respond accordingly.Monitor trends in Social Media tools, applications, channels, design and strategy.Identify threats and opportunities in user generated content surrounding the business, report to appropriate management.Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the Social Media campaigns.Monitor effective benchmarks for measuring the impact of Social Media programs. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.

Manage Social Media marketing campaigns and day-to-day activities including:Curate relevant content to reach the audience most likely to buy from you.Write editorial contentMonitor, listen and respond to users in a “Social” way while cultivating leads and sales.Conduct online advocacy and open stream for cross-promotions.Develop and expand community and/or blogger outreach efforts.Oversee design (ie: Facebook Timeline cover, profile pic, thumbnails, ads, landing pages, Twitter profile, and blog).Design, create and manage promotions and Facebook ad campaigns.Compile report for management showing results (ROI).Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate.Demonstrate ability to map out marketing strategy and then drive that strategy proven by testing and metrics.Implement a proactive strategy for capturing customer online reviews. Monitor online ratings and respond accordingly.Monitor trends in Social Media tools, applications, channels, design and strategy.Identify threats and opportunities in user generated content surrounding the business, report to appropriate management.Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the Social Media campaigns.Monitor effective benchmarks for measuring the impact of Social Media programs. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.

 Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.  Perform rate package evaluations and propose solutions that best benefit the company and the customer.  Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Ensure customer satisfaction and resolve all customer issues and concerns.  Accurately process customer transactions, audit and reconcile daily cash receipts. Responsible for thorough knowledge of all store functions.  Remain current on all wireless products, services, industry and competitive trends.  Attend all applicable trainings/meetings Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures. Develop, train and coach sales team to produce desired high performance results. Make decisions regarding hiring, promotion, and disciplinary actions.  Assess individuals and team performance and initiate developmental plans to narrow competency gaps.

 Meet and exceed monthly sales quota objectives by acquiring and retaining the accounts of small to mid-sized businesses. Generate new business in assigned territories through prospecting, cold calling networking and generating leads and referrals.  Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of Helio products and services.  Recommend wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories. Negotiate and close deals. Provide follow-up training for new customers, handle equipment issues, perform rate plan analysis, explain billing and interact with Support Center on customer service issues.  Maintain and grow existing customer base and manage churn. Fully utilize all sales force automation, funnel management and prospecting tools.  Responsible for completing contracts and report-generation including tracking and forecasting reports. Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace.  Participate in training opportunities on products and services and attend sales meetings.