Warren West Email & Phone Number

San Jose, California, US

• Perform market analysis to provide Sales and SE teams with actionable intel in order to position them for success
• Partner with sales teams during proof of concept to help ensure success during a sales engagement
• Build and manage a lab environment to evaluate new and existing solutions
• Develop and communicate our strategic positioning with both internal and strategic external stakeholders
• Attend industry events to help reprioritize or increase the adoption of Nutanix products and features
• Assist sales efforts through participation in executive briefings, customer calls and onsite visits

San Jose, California, US

• Instrumental in reducing the number of performance engineering escalations despite exponentially increasing case volume due to rapid company growth.
• Developed performance technical focus group in support and associated content for the enablement of support engineers when troubleshooting performance issues.
• Help support engineers resolve escalated performance issues and serve as an escalation point for critical issues.
• Troubleshoot performance bottlenecks in AOS, hypervisors, and virtual machines.
• Developed documentation in the form of knowledgebase articles, workflows, and architectural diagrams to assist with knowledge building and case deflection.
• Served as global technical support lead in performance.

San Jose, California, US

Quickly established as a core data path performance subject matter expert globally in support. Within first year, created performance training with the collaboration of the performance engineering team and delivered this material to multiple geographical sites. The resulting material was integrated into existing support training.

San Jose, California, US

• Global technical support leader for all things related to the physical up to the transport layer as it pertains to the networking TCP/IP/Ethernet stack.
• Strong competency in utilizing Wireshark for troubleshooting network outages and performance issues.
• Developed Network troubleshooting class to fill support center gaps in networking related topics.
• Developed Packet trace analysis for performance class to increase competency in network performance issues that could not be resolved via performance statistics found other data collection utilities.
• Regularly meet with engineering to prioritize product defects and discuss product enhancements to increase time to resolution for support cases
• Mentor Escalation Engineers and assist them with career development.

San Jose, California, US

• Assisted with the development and technical writing of packet trace analysis and networking classes.
• Proven track record of working highly political and complex issues in customer environments
• Developed strong network analysis skills as a result of resolving complex issues requiring packet trace analysis with tools such as Wireshark and Network Monitor for customer problems involving CIFS, NFS, and TCP/IP.
• Subject Matter Expert/Escalations resource for issues involving NAS protocols, WAFL file system, and Data ONTAP related network (Ethernet, TCP/IP, VIFs) issues.
• Mentor Technical Support Engineers and assist them with career development.

San Jose, California, US

Primary areas of specialty were CIFS, Layer 2/3 networking, and the WAFL file system. Diagnosed, reproduced, and resolved software and hardware issues for customers and authorized service providers. Tasks were often non-routine and unstructured, requiring creative solutions and were often worked in a high pressure environment.

San Jose, California, US

Areas of proficiency were CIFS, Layer 2/3 networking, SnapDrive, SnapManager for Exchange, and SnapManager for SQL. Diagnosed, reproduced, and resolved software and hardware issues for customers and authorized service providers. Tasks were often non-routine and unstructured, requiring creative solutions and were often worked in a high pressure environment.

Henderson, NC, US

• Administered over seventy HP servers, and the Cisco based wired and wireless network infrastructure. Daily administered environment consisted of AD, Citrix Presentation Server, backups (utilizing NetVault from.
• Implemented wireless infrastructure consisting of Cisco Wireless Controllers and lightweight access points meeting 802.11i security standards.
• Upgraded all switches to SSH sessions with TACACS+ authentication to enhance security
• Implemented WhatsUp Gold network monitoring system for the Cisco network infrastructure
• Created Site-to-Site tunnels with Cisco ASA firewalls for remote sites with VOIP functionality and AD integration
• Implemented Ironport anti-spam appliance solution

Dallas, TX, US

Worked on the General Motors team providing global support for Saturn, Delphi, and GM sites for WAN issues utilizing ISDN, BGP, and Frame Relay protocols running on Cisco infrastructure.

Basking Ridge, NJ, US

• I worked as part of a team that implemented service upgrades at sites that were migrating from DSL, VSAT, or 56K frame relay WAN links to 768k circuits over frame relay with Cisco routers. Troubleshooting at the.
• TCP/IP network troubleshooting
• Routing principals (BGP, EIGRP, Static)
• WAN service offerings (frame-relay, DSL, point-to-point)
• Physical circuit troubleshooting
• LAN technologies & principals (Fast ethernet, Gigabit ethernet)

Henderson, NC, US

• After joining the IT team at Variety Wholesalers, I assisted in converting non-POS stores to POS and resolved software/hardware issues with terminals. I was part of a small team of IT professionals that planned and.
• Wiring, installing, and troubleshooting network equipment on wired (Ethernet) and wireless (802.11b) devices in a Microsoft LAN/WAN environment utilizing TCP/IP for over 150 POS retail stores.
• Performing site surveys for wireless equipment to achieve proper wireless coverage.
• Repairing, troubleshooting, and configuring software in workstations, thin clients, and Windows NT servers.
• Providing support for field technicians and help desk.
• Backing up and restoring critical system files and operating systems.