Glenn Ward Email & Phone Number

I have a proven track record in delivering rapid growth and long-term customer loyalty and satisfaction for B2C, B2B and Wholesale markets in ISP/RSP, Telecom and IT businesses. Since joining Exetel in 2011 I have driven sales, product and wholesale supplier programs that have seen revenues increase from $40M to over $160M, services in operation numbers quadruple and eNPS increase from low teens to mid 70’s.Leading Exetel Products, with full P&L responsibility, across market and solution research and development, product creation, market and sales launch and lifecycle management have seen Exetel become a highly differentiated and successful full-service ISP across Fixed and Mobile Broadband and Voice and Cybersecurity. Always delivering innovative services that adhere to the highest legal and regulatory standards ensuring the lowest business risk I have driven the business to win many industry benchmark results including topping the ACCC Measuring Broadband Australia results on several occasions.Focussing on win/win outcomes, my $100M+ wholesale supplier responsibilities span all aspects of telco service, hardware and fulfilment acquisition. A proven and highly credible performer at all supplier levels has seen me achieve many first to market/bespoke product and commercial solutions enabling Exetel to win significant market share, customer loyalty and long term sustained profitability.Leveraging my outstanding sales and leadership skills developed during my time at Exetel, Optus and JDSU, I am a hands-on and motivational leader who can inspire exceptional results from my direct team and across the business at large. Leading my Sri Lankan based Residential sales team I have seen them develop into a highly motivated and resilient team who deliver outstanding sales and customer satisfaction results with lowest in industry complaints rate coupled with leading sales conversion and retention rates.A passionate customer advocate who truly engages with my customers as shown by my over 10,000 Whirlpool posts - https://forums.whirlpool.net.au/user/712108 - I am always driving the business to improve every aspect of the customer experience.

Listed skills include Telecommunications, Managed Services, New Business Development, Solution Selling, and 46 others.