• Managed the Circulation Business Systems Support Team for the enterprise, overseeing seven markets (New Jersey, Cleveland, Michigan, Alabama, Portland, Syracuse, Harrisburg) with 21 paid publications• Led a major project to consolidate six independent servers and CRM databases into one standardized server and database for the entire enterprise• Led multiple projects that positioned the company for system standardization, streamlined efficiency, and expense savings

• Managed the Naviga Circulation CRM system for the enterprise, overseeing seven markets (New Jersey, Cleveland, Michigan, Alabama, Portland, Syracuse, Harrisburg) with 21 paid publications• Managed a team of seven Business Systems Analysts, located across the country• Led multiple projects that positioned the company for system standardization, streamlined efficiency, and expense savings

• Created a Business Systems division in the IT department• Hired and managed a team of four Business Systems Analysts• Managed the Naviga Advertising and Circulation CRM systems and Content Management system• Managed the Prepress team charged with the layout of the newspaper• Led the local IT section of a major multi-market project to move production of the newspaper from New Orleans, LA to Mobile, AL, which saved over $10 million in expenses for the company annually• Led the local IT effort to consolidate the local, on premise Advertising CRM system into an Enterprise-wide, centralized system, which saved $225,000 annually• Managed the project to convert the Circulation and Advertising CRM systems from a seven-day publication to a three-day publication in coordination with the digital first publishing and operating model

• Led the project to replace the legacy Circulation system with the Naviga Circulation CRM system• Managed the Circulation system as the key System Administrator in IT• Developed reports and prepared business analysis to provide information to maximize Circulation revenue and reduce expenses• Worked closely with Circulation department management to customize the Circulation system to function optimally for the company• Managed upgrades to the Circulation system application including the UNIX OS and Oracle database upgrades• Documented new features and procedures and trained the users on the system

• Managed the data conversion from the legacy Circulation system to the new DISCUS Circulation system in accordance with the Tribune Common Circulation System Initiative• Managed the implementation and testing of interfaces to work with our existing systems• Lead the Problem Resolution Team which was charged with recording and correcting any errors to ensure the application works properly and balances financially• Managed the Business Objects implementation which handled the majority of the reporting from the DISCUS application• Provided application support to the Finance, Marketing, and Circulation users• Configured and tested the application and interfaces in support of the production of the newspaper and other products• Participated in the research, evaluation, and implementation of applications and interfaces in order to improve competitive advantages, maximize user productivity and improve operational efficiencies• Managed the project to become CASS certified with our Circulation system

• Retained all of the duties of the Distribution Development Specialist, and added additional responsibilities related to the financial analysis of the Production department and Project Management• Assisted in the procurement of new delivery partnerships• Managed the project to implement delivery of the New York Times• Lead and participated on various project teams including the Insert Zoning Project, Distribution Systems Implementation Team, the Tribune Company Commercial Delivery Task Force and Tribune Company Distribution Metrics Task Force• Provided financial analysis and recommendations to the Vice President of Circulation and Operations to assist in the effective management of the department

• Retained all of the duties of the Contract Administrator, and added additional responsibilities related to the distribution of other publications.• Managed the day-to-day operational business activities and financial analysis of the other publication partnerships that added almost $3 million in revenue to Orlando Sentinel Media Group• Reported and budgeted for these partnerships on a weekly basis

• Managed the independent delivery contractor contracting process in order to ensure legal, operational, expense, revenue and strategic controls were in place• Protected the integrity of the advertising insert zoning boundaries through analysis and mapping software• Provided accurate and timely analysis to Finance and Circulation Management regarding our distribution force for both home delivery and single copy sales

• Chosen to assist the Strategic Projects Manager on projects designed to position Orlando Sentinel Media Group for future earnings and growth• Created high-level and detailed reports on Advertising and Circulation revenue and expenses• Coordinated and assisted in project meetings• Provided analysis and made recommendations• Managed home delivery and single copy down route activities in order to maintain customer satisfaction• Verified delivery of newspapers• Ensured that the independent contractors meet their contractual standards• Coordinated delivery of Newspaper In Education school tabloids• Interviewed prospective independent contractors• Assisted and substituted for Zone Managers and Field Operations Managers in their absence

• Six years of experience in all aspects of circulation sales for Louisiana’s largest daily newspaper while attending college full-time• Managed the vending machine shop• Participated in sales calling program for hotels and retail outlets• Orientation for independent contractors for price increases and policy changes• Coordinated single copy sales promotion meetings• Coordinated Newspaper In Education workshops• Developed the Newspaper In Education database

• Nationally selected to participate in the living, working and learning experience of the Walt Disney World College Program• Provided quality guest service to merchandise customers• Contributed to the efficiency of the daily operation of the merchandise location, and interaction with people from all over the world• Attended management seminars designed to teach the business philosophies of the Walt Disney Company• Lived with international students in a multi-cultural environment