I've been in Enterprise SaaS sales, delivery and account management for over 20 years, consistently outperforming financial targets and coaching my team members to perform to their fullest potential.There's always a celebratory atmosphere whenever an opportunity is moved to 'closed won' in Salesforce! For me personally, the more significant accomplishments are forging and cultivating newly formed relationships and delivering tangible benefits to customers through solution adoption.I have experience managing the full end-to end opportunity lifecycle from bid to sale to renewal. I am an effective communicator ('seek first to understand, then to be understood' is my mantra!) and a skilled negotiator, experienced in complex sales cycles and large value deals.I build authentic and trusted relationships with customers naturally. It is a key success factor, having achieved 100% customer retention rate and customer satisfaction (NPS) scores that improve year upon year. My penchant for travel and my affinity for tech have shaped my professional career in travel tech, where I have broad and multi-faceted domain knowledge in B2B SaaS solutions for the travel industry, Airline IT, Airport IT, Operations and Management.In alignment with my other passions for entrepreneurship and people development, I am also the founder of CoachVantage. It's a SaaS platform that helps coaches manage their practice, automate their workflows and deliver exceptional results for their business and their clients.