Glen Riddick Email & Phone Number

Douglasville, Ga, Us

Anchorage, Alaska, United States

Monitor and support critical network elements to maintain the continuous operation of the company’s network and system infrastructure. Provide on-shift surveillance, management, advanced-level troubleshooting response and trouble resolution of the company’s Wireless Radio Access Network (RAN) equipment and/or Core Transport Network in order to provide the highest level of network availability; restoring service. Following procedures to identify and validate trouble conditions to take the appropriate course of action to minimize service interruptions. Perform proactive network status checks as part of normal surveillance activities ensuring optimum performance. Working closely with various engineering groups and network control and field technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels and ensuring all networks are meeting industry standards and identified performance goals.

Merritt Island, Florida, United States

• At the NASA Kennedy Space Center, works with test team when identifying outages, mission support requirements, and communications console support.• Monitor communication systems status.• Monitor and control electronic facility access and control communication rooms access.• Monitor and coordinate communications systems problems and issues during natural and manmade disasters.• Communicates, ascertains, and answers customer requests or inquiries concerning specific communication issues or problems and initiates path to corrective action needed.• Translates or deciphers customer issues, problems, or work requirements so they can be scheduled and worked by the appropriate organization.• Based on the work requirements, issues or problems; generates work orders or trouble tickets for resolution.• Determines which organizations and physical areas are impacted by issues or outages, and coordinates resources between communication organizations.• Monitors and controls access to critical communications systems within launch or hazardous operations timeframes.• Operates communication control console system to receive and process trouble reports, coordinate circuit and equipment power outages with affected organizations.• Collaborates, and work with customers, engineers, technicians, field system specialists in resolving communication issues and work requirements.• Provide, update, and maintain all required documentation, reports, and logs etc., manually or in electronic databases.• Make recommendations to improve work quality, efficiencies, and productivity.• Adhere to OSHA, NASA, Company, and customer safety requirements.• Interacts with Test Team on OIS reporting status as required.• Participates in and conducts telcons.• May assist in training others.• When required can perform principal duties contained in Production Control Coordinator position.• When required cam perform principal duties contained in the Telephone Operator position.

Melbourne, Florida, United States

Provide technical support for all the Federal Aviation Administration Telecommunication (FAA) Infrastructure (FTI) network services. Duties consists of the following in a 24x7 365 environment: · Monitor, analyze, and troubleshoot network problems within Network Operations Control Center (NOCC), utilizing network management and monitoring tools.· Perform root cause analysis to determine a plan of action for restoring customer’s services.· Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the FAA network.· Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment.· Utilize test methods to analyze/troubleshoot Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.· Work with Local Exchange Carriers (LEC), ILECs, and IXCs to resolve WAN problems.· Work with onsite field technicians remotely to resolve local issues.· Expertise in remote maintenance and repair of Cisco, Sycamore, and APC.· Resolve problems using internal and external groups, as needed, to correct trouble on the FTI network and interact with the customer.

Greater Atlanta Area

Receive, analyze, monitor and resolve network problems in a timely fashion with minimal guidance from more senior technicians or supervisor. Responsibilities include opening trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data. Main contact on technical and service related problems for the diagnosis and repair of customer service failures and coordinate problem-solving efforts with the Local Exchange Carriers (LEC), customer vendors, and field service personnel. Responsible for TDM, Ethernet, and, Microwave maintenance activities supporting the wire line and wireless networks and possess a strong understanding of internal and external network infrastructure.

Greater Atlanta Area

Web design, creation and modification of websites for small businesses, non profits and entrepreneurs on the world wide web. Duties include encoding of audio and video files, page layout and design, photo touchups, domain registrations, web hosting talents for clients.

Orlando, Florida Area

Cell Site Technician II - Albany, GA, Thomasville, Ga, Cairo, GA, Bainbridge, GA (2011 -2013) Cell Site Technician II - Thomasville, GA, Tallahassee, FL and Panama City FL (2013 - 2015)Cell Site Technician III - Jacksonville, FL, St Augustine, FL (2015 - 2016)Cell Site Technician III - Orlando, FL , Melbourne, FL (2016 -2017)Technical professional on Ericsson and Nokia Wireless Switch networks, 2G (GSM), 3G (UMTS), 4G (LTE) technologies. Daily Activities included configuration and testing of cell sites (Cisco Routers, Ericsson [UMTS/LTE], Nokia GSM BTSs, E911 TruePosition LMUs and DAS Networks, General IP routers, All general telecommunications test equipment for both electrical & fiber optics, ProComm, Nokia BTS Node Manager, Centest NetAnalyst, Remedy (CTS), Software upgrades, coordinate troubleshooting. Worked closely with Project managers, Engineers, and designers for growth and decommissioning projects. Created and updated spreadsheets, documents, databases and presentations.

Anniston, Alabama Area

Troubleshooting Technician for DS1 circuits. Daily activities included remote testing of DS1 circuits to ensure fastest restoral time possible on a troubled circuit. Communicated and tested with AT&T, Windstream, Verizon, Century Link and other LEC's to troubleshoot the entire network to the demarc and customer premises. When needed, would dispatch Field Technicians to location for additional on site testing. Communicated each move of the restoral with the actual customer using professionalism to ensure continued services with Earthlink Business. Logged into to switches (DMS & Ericsson) and trapped calls, returned trunks to service that they may process calls and ensure that the call quality would meet the high Earthlink Business standards. Trouble Tickets viewed and closed ranged from 15 up to 30 trouble tickets in one day. Very high paced position.

Atlanta, Ga

Freight Conductor responsible for moving freight from Atlanta, GA to Chattanooga, TN on a daily basis which included 9 different rail yards. Coal, Automobiles, Lumber, Metal, and Mixed freight were handled on a daily basis. Communication with Motorola and Kenwood hand held radios with Locomotive Engineers and Yard Masters.

Greater Atlanta Area

Responsible for the testing and circuit activation of DSO,DS1 & DS3 type circuits with various ILEC's such as Verizon, Bell South, Pacific Bell, South West Bell and others for the KMC Telecom Companies Customer Accounts.

Greater Atlanta Area

Responsible for performing and supervision of the install / maintenance of the Qwest Communication Sites on the 7th and 19th floors of the midnight shift. The duties include the installation/maintenance of DSO, DS1, DS3 ,OC-3, OC-12, OC-192 type of circuits. Equipment Types: Switching/SS7 - Nortel DMS 250, Broadband STPs, Alcatel and Tellabs 5500 & 532L Transport -Example of equipment types - Nortel 192 system, Optera LH and Metro, Cienna Corestream, Cisco/Cerent, Frame/ATM - Lucent 9000 ,550 & 500 Power plants - AC/DC and all major types Marconi, Lorain Grounding requirements Test Sets- - Tberd 310, 225 & Digital Lightwave Test Sets Computer Skills: Microsoft Word & Excel

Tulsa, Oklahoma Area

Duties included the building of circuits at the DSO, DS1, & DS3 levels. Remote installation on the DMS-250 switch , Tellabs 5500, 532L Dacs with trouble shooting and testing with the React 2000 & 2001 Test Sets. Primary Responsibility was to turn up all circuits for the company base LCI International (QWEST Communications). Circuits would be built and tested to the sites in New York, New Jersey, North Carolina, LA, Columbus, Cleveland, & Chicago on a daily basis.

Shift supervisor of maintenance team. Team was responsible for the maintenance of analog, digital, fiber optic circuits with related equipment such as modems, muxes, and encryption devices . Responsibility for over 900 different circuits. Also installation of analog and digital circuits at the frame level and using punch down tools and telephone test sets. Final military rank of E-5/ SGT.