Glen Riddick Email & Phone Number

Douglasville, GA, US

Anchorage, Alaska, United States

Monitor and support critical network elements to maintain the continuous operation of the company’s network and system infrastructure. Provide on-shift surveillance, management, advanced-level troubleshooting response and trouble resolution of the company’s Wireless Radio Access Network (RAN) equipment and/or Core Transport Network in order to provide the.

Merritt Island, Florida, United States

• At the NASA Kennedy Space Center, works with test team when identifying outages, mission support requirements, and communications console support.
• Monitor communication systems status.
• Monitor and control electronic facility access and control communication rooms access.
• Monitor and coordinate communications systems problems and issues during natural and manmade disasters.
• Communicates, ascertains, and answers customer requests or inquiries concerning specific communication issues or problems and initiates path to corrective action needed.
• Translates or deciphers customer issues, problems, or work requirements so they can be scheduled and worked by the appropriate organization.

Melbourne, Florida, United States

Provide technical support for all the Federal Aviation Administration Telecommunication (FAA) Infrastructure (FTI) network services. Duties consists of the following in a 24x7 365 environment: · Monitor, analyze, and troubleshoot network problems within Network Operations Control Center (NOCC), utilizing network management and monitoring tools.· Perform.

Greater Atlanta Area

Receive, analyze, monitor and resolve network problems in a timely fashion with minimal guidance from more senior technicians or supervisor. Responsibilities include opening trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data. Main.

Greater Atlanta Area

Web design, creation and modification of websites for small businesses, non profits and entrepreneurs on the world wide web. Duties include encoding of audio and video files, page layout and design, photo touchups, domain registrations, web hosting talents for clients.

Orlando, Florida Area

Cell Site Technician II - Albany, GA, Thomasville, Ga, Cairo, GA, Bainbridge, GA (2011 -2013) Cell Site Technician II - Thomasville, GA, Tallahassee, FL and Panama City FL (2013 - 2015)Cell Site Technician III - Jacksonville, FL, St Augustine, FL (2015 - 2016)Cell Site Technician III - Orlando, FL, Melbourne, FL (2016 -2017)Technical professional on.

Anniston, Alabama Area

Troubleshooting Technician for DS1 circuits. Daily activities included remote testing of DS1 circuits to ensure fastest restoral time possible on a troubled circuit. Communicated and tested with AT&T, Windstream, Verizon, Century Link and other LEC's to troubleshoot the entire network to the demarc and customer premises. When needed, would dispatch Field.

Atlanta, GA

Freight Conductor responsible for moving freight from Atlanta, GA to Chattanooga, TN on a daily basis which included 9 different rail yards. Coal, Automobiles, Lumber, Metal, and Mixed freight were handled on a daily basis. Communication with Motorola and Kenwood hand held radios with Locomotive Engineers and Yard Masters.

Greater Atlanta Area

Responsible for the testing and circuit activation of DSO,DS1 & DS3 type circuits with various ILEC's such as Verizon, Bell South, Pacific Bell, South West Bell and others for the KMC Telecom Companies Customer Accounts.

Greater Atlanta Area

Responsible for performing and supervision of the install / maintenance of the Qwest Communication Sites on the 7th and 19th floors of the midnight shift. The duties include the installation/maintenance of DSO, DS1, DS3,OC-3, OC-12, OC-192 type of circuits. Equipment Types: Switching/SS7 - Nortel DMS 250, Broadband STPs, Alcatel and Tellabs 5500 & 532L.

Tulsa, Oklahoma Area

Duties included the building of circuits at the DSO, DS1, & DS3 levels. Remote installation on the DMS-250 switch, Tellabs 5500, 532L Dacs with trouble shooting and testing with the React 2000 & 2001 Test Sets. Primary Responsibility was to turn up all circuits for the company base LCI International (QWEST Communications). Circuits would be built and.

Shift supervisor of maintenance team. Team was responsible for the maintenance of analog, digital, fiber optic circuits with related equipment such as modems, muxes, and encryption devices. Responsibility for over 900 different circuits. Also installation of analog and digital circuits at the frame level and using punch down tools and telephone test sets..