Glen Robinson Email & Phone Number

Sydney, NSW, AU

Sydney, Australia

Hong Kong

Reporting to the Head of Claims, Asia, this role was responsible for leading the Hong Kong workers compensation claims business of up to 45 staff, including 5 direct reports, to provide end-to-end claims and injury management services to its customers. Led claims remediation program to turn around business performance through agile implementation of claims.

Sydney, Australia

Managed QBE’s shared support service operation responsible for 3 key areas: (1) end-to-end management of the National workers compensation short tail, high volume claims portfolio, (2) National Switchboard, and (3) back office support services across Workers Compensation, Compulsory Third Party and general insurance lines, involving claims transactions.

Sydney, Australia

Managed a workforce of up to 60 staff delivering National, large volume back office support services to the Workers Compensation, Compulsory Third Party and general insurance businesses. Played a key role in the establishment of QBE's Group Shared Service Centre in Manila, Philippines including transition of business processes offshore. Undertook a 3 month.

Sydney, Australia

Managed the QBE Compulsory Third Party (CTP) Rehabilitation Department, which involved leading a multi-disciplinary team of health professionals to provide injury management support to the CTP business. Also responsible for overseeing management of the Workers Compensation Major Injury Claims portfolio to provide appropriate treatment and care to the most.

Sydney, Australia

Responsible for leading a team of Workers Compensation Case Managers in a ‘front-end’ Corporate customer environment. Key objectives included: working in collaboration with large national customers to manage their injured employees in the most time-efficient and cost effective manner to optimise return to work outcomes, managing customer expectations.

Sydney, Australia

This role involved leading a team of Workers Compensation Case Managers responsible for managing a large portfolio of “tail” (pre-2001 date of accident) workers compensation claims. Key objectives included: implementing cost effective strategies aimed at managing and resolving long term claims, prioritising quality case management and return to work.

Sydney, Australia

Promoted to Senior Rehabilitation Consultant, leading a multi-disciplinary team of rehabilitation professionals (Occupational Therapists, Physiotherapists, Rehabilitation Counsellors, Psychologists and Social Workers) delivering rehabilitation services to people with injuries and disabilities across the compensable (insurance) and non-compensable.

Sydney, Australia

Worked as a Rehabilitation Consultant/Rehabilitation Counsellor helping people with injuries and disabilities in both the compensable (insurance) and non-compensable (government) markets.Services provided included the following: Initial and Vocational Assessments, Rehabilitation Counselling, Adjustment to Disability Counselling, Job Seeking support.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor Health Science, Rehabilitation Counselling

High School