Reporting to the Assistant Director, responsible for oversight of the day-to-day operations related to critical and central services in response to student residents as well as other parts of Columbia Housing. Involved in overseeing the Hospitality Desk in Hartley Hall which operates 24 hours a day, 7 days a week, 365 days a year. The Hospitality Desk staff ensure the delivery of services to 5,800 undergraduate students living in 37 residential buildings. Responsible for identifying, creating, and implementing solutions to improve communications and customer service at the Hospitality Desk that are designed to enhance the delivery of superior housing services to students and guests. Participated in policy formulation and implementation of procedures related to communication and guest services at the Hospitality Desk. Worked closely with counterparts in Residential Life, Undergraduate Residential Operations, Public Safety, Facilities, University Event Management, Student Affairs, and a variety of building tenants.

Proficient in Microsoft Office, CaterXpert, IMS Software and FileMakerEnsured safe, accurate and efficient storage of all USE and USHG property and goods at The Shed, for both Catering and “Cedrics at The Shed” bar/lounge. Managed inventory of all beers, beverages, disposables, dry goods, liquor and wines, oversaw rental equipment deliveries, and worked with The Shed Facilities Team to ensure the up keep and maintenance of the back of house areas. Played an integral role in the success of catering events, and acted as a “hub” of information between all parties. Exemplified “Enlightened Hospitality” in all interactions with staff, guests, vendors and the community.

Courses Taught:Introduction to Hospitality ManagementHotel & Resort ManagementCasino Gaming OperationsThe Hospitality Management curriculum is a two-year curriculum that prepares prospective students for entry-level employment in the hospitality industry. As an Adjunct Professor in the program, I engaged students in comprehensive business and hospitality fundamentals such as: Customer Service Management, Principles of Sales and Salesmanship, Business Mathematics, Business Communications, and Salesmanship. I also taught students to learn the intricacies of casino gaming and support operations, lodging management, event planning, food and beverage, revenue management, and scheduling.

Dr Smood has a clear cut vision to be the healthiest concept ever! Worked my way up into an Area Manager role, overseeing all locations in the NYC market seeing $10 million a year in revenue. Hired, trained and developed countless team member employees into supervisors and managers, all while maintaining a Letter A Grade for DOH, creating SOP's and a training manual and creating and overseeing the P&L's for all 5 NYC locations

Juice Press is the premier organic, plant-based grab & go retailer in the United States, providing fresh breakfast, lunch and light dinner entrees and cold-pressed juices that made healthy eating accessible and delicious. Worked my way up into an Junior Area Manager role, overseeing 5-units in the Mid-Town market seeing $3-3.5 million a year in revenue. Hired, trained and developed countless team member employees into supervisors, managers, and area managers while opening two (2) locations in my tenure.