Glen Silver Email & Phone Number

Canastota, New York, United States

Working within an Agile/Scrum project management framework, documented all aspects (business, technical and marketing) of leading-edge research and development of cybersecurity and advanced computer network operations involving intelligence, surveillance and reconnaissance (ISR) capabilities for unmanned systems.● Worked with top talent from within industry and intelligence/defense agencies. ● Gained critical understanding of rapid prototyping and deployment of proof-of-concept software solutions in support of signals intelligence (SIGINT) and RF systems needed to support EW-enabled cyber operations. ● Learned innovative approaches to leverage artificial intelligence (machine learning/deep learning) to conduct blind radio frequency signal analysis.

Pulaski, New York, United States

Sole tech writer responsible for the development of a very wide range of technical and marketing collateral, including Installation, Operation and Maintenance (IOM) manuals, and dozens of marketing case studies (some introduced by short videos) which can be located by searching Fulton’s website.

Auburn, New York, United States

Directed/delivered business process documentation used to train employees for a mission-critical offshoring initiative of the world’s largest HVAC manufacturer.

Ithaca, New York

Responsible for planning and delivering all internal and outbound communications for some of the largest business systems (30K-user rollout) Cornell has ever adopted: Kuali Financial, Kuali Coeus, and Workday. (Note: Kuali Coeus (KC) at Cornell has been postponed until 2015.)● Lead communications programs across a full mix of marketing channels, providing communications support for marketing collateral, industry events, website and online, advertising, and CRM tools● Wrote doc plans and created matrices detailing communication principles and strategies critical to winning stakeholder acceptance ● Worked closely with project sponsors and subject-matter experts to craft key positioning statements● Built and maintained front-facing project websites in CommonSpot and WordPress that reinvigorated program brand identity, positioning and messaging● Wrote dozens of detailed descriptions, announcements, updates, Q&As, blog posts, wiki posts, e-newsletters, and executive communications● Employed social media in a professional service context across platforms such as LinkedIn, Facebook, Twitter and YouTube● Tested communication effectiveness using focus groups, on-line surveys and gap analysis studies

Waterloo, New York

Proven skills in grant program development/project management, written technical and marketing communications, and ability to manage a large, complex workflow with multiple deadlines, data points, and priorities. (Note: I didn't work for the EPA; I received a grant from them.) ● Drafted grant application, quality assurance plan and related evaluation and progress reports● Drafted and managed production schedule and calendar for grant application and review. ● Reviewed application for compliance with eligibility, formatting, financial and other administrative requirements● Drafted and ensured accuracy and timely completion of all related marketing and communication materials, including flyers, web content, press releases, PowerPoint presentations and email notifications ● Managed and interpreted budgets and financial reports and conveyed information in narrative as well as numeric formats● Upheld principles of scientific excellence, fairness and transparency in all aspects of the grant application, review and management process

Syracuse And Long Island, Ny

● One of the world’s foremost energy delivery companies with facilities in North America and Europe serving 16 million customers● Wrote procedures used to train customer service representatives at the company’s newly formed business hub (call center) for the Northeastern U.S.

Newark, Ny

Lead communications for a seven-brand company with facilities in North America, Europe and Asia serving government, defense and commercial accounts across the globe.● Distributed collateral to over 5,000 targeted, industry-specific news and media contacts, including local, national, and trade media.● Managed media interviews, video scripting/production and press events.● Functioned as company’s primary marketing/technical writer—also called content provider.● Produced paper-based and website copy, including client/vendor communications, press kits and press releases, presentations, talking points, bylined (magazine) articles, blogs, media advisories, newsletters, tech briefs/manuals, executive bios, Q&As, and white papers.● Earned commendations from executives for communication deliverables that articulated the value of leading-edge Smart Grid products and power storage technologies.

Carson City, Nevada

Working remotely from home in New York State, defined and wrote strategic and operational business plans detailing internal processes and controls in support of clients, employees, stakeholders, and all aspects of the life cycle of the product, itself—from its conception, through design, development, integration and test, to manufacture, rollout, maintenance, support, and final disposition.

Santa Clara, Ca

Working remotely from home in New York State, developed the content and designed the format, presentation, navigation, and access of context-sensitive, hypertext online help systems for a web-based, statistical-analysis software application used to monitor semiconductor fabrication processes at companies such as Intel Corporation and National Semiconductor.

Milpitas, Ca

● Worked remotely from home in New York (continuing with LSI after it had acquired C-Cube).● The only person in the history of both companies privileged to work a 2500-mile telecommuting distance, proving exceptional organizational and time-management skills, the ability to communicate well with other team members, and a work ethic that includes a high degree of self-motivation, flexibility and personal integrity. ● Documents produced range from a glossy 2-page product brief to a 1200-page, multi-volume architectural description with on-line hypertext search features.

Milpitas, Ca

● Managed pubs development and delivery to exacting deadlines while maintaining esprit de corps for Silicon Valley’s 3rd fastest growing computer company.● Pioneered a series of firsts in the digital video industry, including the first real-time MPEG-1 video encoder and decoder, as well as the more complex encoder for the MPEG-2 standard, which earned an Emmy award for technical achievement. ● Estimated and assigned workloads, performed interviewing, scheduling, hiring, budgeting, vendor selection, and employee development/evaluations. Implemented quality/ change control standards.

Milpitas, Ca

● Developed and delivered technical publications and marketing collateral for “world’s first” digital video encoder, decoder and codec products for applications in the computer, communications and consumer electronics markets such as 500-channel cable, satellite broadcast, VideoCD, DVD-R, video-on-demand, distance learning, home shopping, and interactive TV. ●Prepared and updated book indexes, project and catalogue descriptions, white papers, corporate statements, and many other written communications.

Palo Alto, Ca

● Worked for R&D group to (1) define DEC’s long-term strategy for the creation and delivery of technical training throughout its worldwide field service organization, and (2) develop on-line training courses and service documentation for DEC’s MIPS/UNIX line of workstations. ● Pioneered the development and delivery of DEC’s first self-paced instruction courses on the West coast, making liberal use of on-demand help sequences and moving-picture video.

Cupertino, Ca

● Planned and supervised documentation of scan-based digital tester designed to perform dynamic “at-speed” testing of logic internal to the VAX 9000, DEC’s first family of supercomputer and mainframe computers and DATAMATION magazine’s “System of the Year.” ● Demonstrated ability to independently manage full life-cycle requirements of computer hardware/software documentation effort. ● Taught in-house publishing tools and represented department during international conference calls.

Bellevue, Wa

● Wrote and illustrated 400-page, theory-of-operation manuals within DEC’s “premier” advance-development group, describing a world-class 64-bit RISC architecture (the forerunner of DEC’s Alpha technology, the fastest processor on the market in its time) and its many product implementations. ● Created advanced formatting and publication template designs. ● Took computer engineering course-work at the University of Washington and helped edit a college textbook on the same subject.

Colorado Springs, Co

● Edited and published both hardware and software course workbooks, brochures, installation, user, service and reference manuals, reports, work plans, proposals and standard operating procedures for one of the largest publishers of corporate educational and training materials in the United States at the time. ● Responsible for creating/teaching style, usage, trademark and internationalization guidelines and for review and approval for all work accomplished by technical writers, illustrators and printers.

Associate Of Arts And Sciences (Aas), Biomedical Engineering Technology

I was appointed as the English tutor of Colorado Technical University during my time there.

Associate Of Arts And Sciences (Aas), Electrical Engineering Technology

I was appointed as the English tutor of Colorado Technical University during my time there.

Bachelor'S Degree, English Language And Literature, General

English Language And Literature, General

Skipped grades in mathematics and foreign language; received 4-year academic scholarship to college.