Founder and CEO of CustomerSure - award-winning customer feedback software. Hundreds of companies worldwide rely on our software and expertise to measure and improve customer satisfaction & Net Promoter Score. Prior to this my roles at Sage included R&D Director and Head of Customer Services. During the period when Sage was growing rapidly to enter the FTSE 100 the challenge was to manage growth and integrate many acquisitions. I introduced customer-led development to raise the bar on quality and reliability, brought rigour to the engineering function to deliver products on time and, most importantly, I recruited and supported the team of people whose skill and hard work achieved those goals. I then took on commercial responsibility for growing service revenues and improving customer satisfaction.Specialties: Customer Experience, Customer Feedback, Software Engineering Leadership, Software Product Specialist, SaaS Software, Customer Service, Professional Services, Commercials, Negotiations & Contracts, Technology Sector Acquisitions.