Galen Lew Email & Phone Number

San Francisco, California, United States

-Works independently at reception desk, checking in patients for appointments and coordinating next visits to facilitate ongoing care-Ensures new patient referrals are scheduled to meet practice access targetsIn one month of 2023, maintained average time of 3 minutes per phone call and scheduled over 500+ patients for appointments-Verifies that insurance information is up-to-date to confirm patient’s eligibility and benefits for services and facilitates collection of payment at reception desk to guarantee that services from providers are compensated-Answers telephone line for extended periods: typically 8:30 am to 4:30 pm, providing information on the clinic and scheduling appointments for new and established patients-Prioritizes and triages requests from providers and internal requests from other medical departments at UCSF to coordinate care for patients within the hospital at UCSF Mission Bay: acts as primary liaison to other departments and offices including Craniofacial, FLIGHT team, and La Clinica Dental in Oakland -Informs parents of patients about specific clinical practice policies, while maintaining sensitivity and empathy for needs of diverse population of patients-Organizes and adjusts schedule daily, weekly, and monthly for providers, making sure that patients are notified ahead of time for any changes and confirming that practice goals are met-Processes ROI requests using EPIC software so that patients can receive continuity of dental care

San Francisco, California, United States

- Perform all duties of an RBT as outlined by company protocol and conforming to BACB guidelines- Notify supervisors and suggest changes to any current prompt levels on programs - Continue to improve clinical skills as RBT- Reach out proactively to new BTs and RBTs who may need help initially with running ABA programs- Probe new skills of clients when requested by supervisor- Be able to explain current goals and reasoning for ABA techniques and programs to parents, teachers, caregivers in a professional and appropriate manner while protecting PHI of clients- Analyze current data for ABA programs and assess progress of clients; make suggestions for possible updates to supervisors when necessary

United States

• Comply with all RBT guidelines as outlined by the Behavior Analyst Certification Board (BACB) and maintain yearly certification• Provide 1-on-1 support for children with developmental disorders utilizing techniques of Applied Behavioral Analysis (ABA)• Attend monthly staff meetings for additional training and mentorship• Work closely under a Board-Certified Behavior Analyst (BCBA) and track all supervision monthly• Implement daily behavioral treatment plan to clients developed by the BCBA• Take accurate, objective data for each session with clients according to BACB regulations and company standards• Record objective, specific clinical notes after each session • Communicate with and support school staff and caregivers when appropriate and necessary• Maintain client confidentiality, dignity, and safety according to HIPAA and BACB standards and regulations

Serramonte, Daly City, Ca

Responsibilities include: • Reorganizing inventory and promoting seasonal offers on products• Setting up product displays to promote the sales model• Keeping a clean and organized work environment• Making products readily available for purchase to customers• Ensuring customer satisfaction through friendly and supportive service- Assisting customers on selecting products that meet their needs and level of satisfaction- Checking out customers using appropriate cashier etiquette- Understanding how to open and close the store during regular working hours- Cooperating with supervisors and co-workers to ensure daily sales goals are met

San Francisco, Ca

UCSF GASTROENTEROLOGY MOUNT ZION, SAN FRANCISCO, CA May 2015 – December 2015• Answer phone calls from patients for scheduling procedures, new patient appointments, and follow up appointments• Upload lab results, progress notes, referrals, and administrative documents into Apex system; route to doctors when necessary• Assist in reducing volume of unscheduled referrals from 680 to 190 – approximately 70%• Submit for pre-authorization to insurance companies for office visits and procedures• Provide administrative support to nursing staff and doctors by relaying messages from patients, doctor’s offices, and pharmacies• Remind patients of their scheduled appointments via phone, email, or MyChart• Order bowel preparation for patients and guide them on instructions for proper useUCSF PEDIATRICS SPECIALTIES MISSION BAY, SAN FRANCISCO, CA April 2015- May 2015• Managing the volume of referrals going through the Pediatric Access Center Referral Workqueue in ApEx by calling patients, scheduling, and updating patient information daily; reduced the volume by 50%, from 650 to 350 referrals• Faxed referral status updates to referring offices to notify if patient was unable to be contacted to schedule an appointment or if referral was no longer neededUCSF ORTHOPEDIC SPINE CENTER PARNASSUS, SAN FRANCISCO, CA February 2015 – March 2015• Managed call center, receiving, returning, and directing about 40-50 patient calls a day• Scanned patient, insurance, and other medical documentation into ApEx database• Faxed referrals and other medical documents • Scheduled about 15-20 patients per day for follow-up appointments and radiology (imaging) appointments• Left electronic messages to physician’s assistants to aid in patient care• Reduced amount of referrals in workqueue by about 20% through calling patients and scheduling appointments for them

San Francisco, Ca

• Analyzed the role of Mcx1 as a potential mitochondrial chaperone in mitochondrial quality controlby testing its specific activity in yeast model, Saccharomyces cerevisiae• Manipulated unique vectors via PCR and cloning to identify genes that regulated Mcx1 activity• Outlined progress of work through detailed presentations• Designed and implemented step-by-step experimentation to isolate specific genetic factors for study• Recorded detailed notes and photographs of all discoveries, calculations, and procedures

Master Of Science In Nursing, Nursing

Bachelor Of Science (B.S.), Biology, General, 3.68 Gpa

Activities and Societies: Pre-AMSA ; InterVarsity Christian Fellowship- Dean's List for 7 semesters - Graduated with Honors in Biology.