Gabriel Falcon Email & Phone Number

Washington, District Of Columbia, United States

- Spearhead the design and execution of scalable solutions to enable the review and enforcement of harmful content through both human review and machine learning.- Designed a detailed operating model for use in engagements between Meta’s Operation, Eng, and XFN Teams to develop new tools in the trust and safety space. - Reviewed, assessed, and improved KPIs by deploying 100+ new features within Meta’s critical tooling ecosystem.- Coordinated all phases of the internal migration of business content to organic infrastructure, leveraging advanced tools for content review.- Piloted a large-scale global program aimed at supporting automated routing of jobs for review to multiple global locations.- Monitored the budget in order to make appropriate real-time shifts of allocated resources to priority projects.

- Achieved measurable success by winning a $1.5 million contract with a State Government to implement a cloud-based chatbot that provided static and dynamic assistance for health and human services programs.- Delivered tactical leadership to a cross-functional team during the review and assessment of existing software, ensuring alignment with evolving policies and operations. - Partnered with C-Suite level executives to identify, prioritize, develop, and implement necessary changes. - Monitored the CARES Act to identify policy changes that could be immediately implemented to an existing software solution, ultimately assisting more than 400,000 families. - Bridged communications with customer leadership to devise strategies for new initiatives and conduct budget reviews prior to the implementation of technology solutions for healthcare policy. - Cultivated and fostered strong relationships with key customers and served as a trusted advisor.- Functioned as Application Manager throughout the SDLC of customer Enterprise Software, resulting in the closing of a new maintenance and operations contract valued at over $53 Million.- Launched and expanded initiatives for diversity and inclusion, including facilitating a global book club and securing funds for Deloitte’s Hispanic/Latinx Leadership Summit.

- Presided over the review of current financial policy rules for three State HHS programs and headed the assimilation of common policies into one technical module for ease of use.- Conducted fit-gap analysis between two State Government’s Health and Human Services programs to identify and assess the feasibility of shared technology and cost-savings.- Provided project-related insight and advisement to senior leadership, clients, and other team members.- Liaised with management and stakeholders to deliver reports on project details, progress, and deadlines.

- Explored various specifications and documentation to produce layouts in Axure RP for frameworks on user interface and user experience. - Realized an improvement in frameworks for internal and external use for 200+ employees and 1,000+ customers.- Developed and delivered comprehensive functional designs to client leadership, including the CEO and CTO, which led to the successful go live of “kynect”, Obamacare for the Commonwealth of Kentucky.

- Contributed to efforts to complete preliminary drafts of the City Assisted Evacuation Plan for the 2012 Hurricane Season- Assisted in the planning for Super Bowl XLVII in New Orleans with 50,000+ attendees

- Spearheaded full-cycle Federal pilot program from start-up to steady state by establishing SOPs, business plans, contracts, and hiring staff, accelerating impact from 5 pilot States to all 50 and 5 U.S. territories in a span of 1 year.

Master Of Public Administration (M.P.A.)

Bachelor'S Degree