Gliziellyn Dula - Blanco Email & Phone Number

Mercer, Waikato, Nz

Auckland, New Zealand

Auckland, New Zealand

Care Coordinator

Auckland, New Zealand

Responsibilities• Solving customer queries and problems regarding Vodafone products• Troubleshoot customer's connection issues and provide Ask Once experience• Exceed service and performance targets• Supervising and providing support to other technical agents as required • Providing complaint resolution in a timely manner• Consulting different Vodafone departments to assist with problem resolution• Providing customers with quick answers, smart solutions and simpler ways to do things• Taking on extra responsibilities on top of core roles, e.g. being part of Pilot team for testing new tools essential in Complex Technical TeamMajor Achievements• Recognised as Top Talent for year 2018 and Top Performer for year 2019• Star of the month (May 2018) - Exceeded performance targets and involved in various projects that helped with improving excellent customer service. • Recognized in Complex Technical Department for being part of Pilot team for technical tools like LogMeIn, Vodafone Visual Support, SMP and Gateway Info Tool.• Received rewards during Complex Technical Department Competition for having the most promoters within the team for multiple months.• Received Awesomely Red Awards for going above and beyond in assisting other departments.

Auckland, New Zealand

*Fixed Term Seasonal StaffResponsibilities• Providing support, guidance, encouragement and inspiration to all students• Preparing and delivering lectures and revisions• Assessing students’ progress• Providing guidance in preparation for students’ external examination• Providing assistance for students finding difficulties regarding coursework either within or outside work hours• Reporting to Head of Director regarding students’ progress on a regular basisAchievements• Supported and guided students in achieving their goals throughout the semester.• Lectured and communicated effectively with students from diverse backgrounds.

Auckland, New Zealand

Responsibilities• Providing planned nursing care to achieve expected outcomes• Undertaking comprehensive and accurate nursing assessment of clients• Facilitating and monitoring patient care provided by health care assistants and team leaders during a shift• Administering medication as per GP’s order and provides wound care• Reporting to Charge Nurse/Supervisor Nurse and GP regarding clients’ condition• Collaborating and participating with health care team members to facilitate and coordinate client care• Maintaining complete and accurate documentation• Maintaining confidentiality of client information• Providing training, support and guidance to students and new staff during orientation• Communicating effectively with clients, family members and health care team membersAchievements• Assessed clients, created planned care, implemented interventions and evaluated client outcomes.• Maintained good and professional relationship with patients and their families.• Trained new nurses throughout the employment.

Auckland, New Zealand

• Ensures adequate supplies are available to nurses on duty to meet patient needs• Assists nurses with providing hygiene care, toileting and elimination needs• Ensures beds are made and rooms are kept clean and clutter-free• Reports any patient abnormalities and changes in conditions to nurses immediately

Diploma In Computing And Network Support

Consists of COMPTIA A+, Microsoft MCSA and Cisco CCNA COMPTIA A+ Certification achieved on June 2016

Bachelor'S Degree, Bachelor In Nursing