Member of Client DevOps Team:N-able N-central GuruAutotask PSA GuruIT-Boost Documentation System Guru————————————————————————In charge of automating processes across the organization, increasing efficiency by reducing waste, improving utilization of tools where relevant to reduce labor costs and improve work throughput, and perform general cleanup and maintenance of the tools used within the organization. Working on improvement of reporting and dashboard creation via utilization of multiple data sources by leveraging Power BI and Power Automate. Investigation of new tools where prudent to improve and or replace processes.NOC Team Manager————————————————————————I am responsible for managing/guiding the Network Operations Center team in completing required tasks, monitoring systems during off-hours, and facilitating their effective use and management of our internal tooling, primarily N-central. In order to maintain adequate success in patching of customer devices, rollouts of required software, background tasks to facilitate smooth operations, and other tasks as required.