Gorav Gulati Email & Phone Number

Adelaide, Sa, Au

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Leading the global learning function to ensure successful outcomes and engagement for customers.

Adelaide, South Australia, Australia

As the Head of Capability Development for APAC MEA, I am dedicated to aligning with global training strategies that elevate customer experiences. I am tasked with crafting and executing comprehensive learning frameworks to ensure a consumer-centric approach, aligning with the unique market dynamics of APAC MEA.Strategic Playbooks for CX Enhancement:Spearheaded the creation of strategic playbooks, driving notable enhancements in Customer Experience (CX) across diverse markets in APAC MEA, such as a Needs-based selling framework.Training Materials Development:Oversaw the development of high-quality, market-specific training materials and e-learning content, ensuring alignment with brand messaging and enhancing the learning experience.Sales Skills Training Programs:Collaborated with regional leadership to design and successfully implement impactful sales skills programs. These programs were tailored to address the unique and diverse needs of APAC MEA, contributing to elevated sales capabilities.Innovative Training Methods and Tools:Pioneered the exploration and implementation of innovative training methods and tools. Ensured these tools resonated with local market nuances, aligning with the broader training strategy.Regional Training Strategy Execution:Successfully translated regional training strategies into actionable plans for 15 territories across APAC MEA.Community Building:Established and led a thriving regional community of trainers, promoting knowledge sharing and cross-country cooperation.Data-Driven Solutions:Implemented data-driven solutions and efficient teaching practices, contributing to measurable and impactful results in diverse markets.

Adelaide, South Australia, Australia

Spearheaded multiple projects that drove operational change, continuous improvement opportunities, new business development, and product launches, delivering innovative solutions that positively impacted the company's bottom line and overall growth.

Australia

Successfully managed end-to-end relationships, for capability, enablement, and retail performance. Key stakeholders and clients included Telstra, Vodafone, Samsung, JB Hi Fi and Harvey Normal, utilizing exceptional relationship-building skills to deliver Asurion products and services for customer service excellence.

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, Australia

Successfully managed and nurtured relationships with over 120 Telstra, Samsung, and JB Hi-Fi stores in SA and NT, ensuring high levels of customer satisfaction and retention.Designed and implemented innovative training and development programs for the purpose of increasing sales performance in client sales channels, resulting in a 20% increase in sales across the region.

United Arab Emirates

As a Learning and Development Manager for Samsung in the Middle East, I led a team of 10 trainers across 5 countries, implemented a successful holistic sales learning strategy for all staff, and achieved a region-first 95% mystery shopping rating. Working closely with Samsung HQ in Korea, I ensured global training programs were delivered in the region and travelled regularly to work with leadership teams and retail partners to maintain high training standards.

Dubai, U.A.E

UthMag was a personal initiative that helped students from High School and universities around the region understand themselves and the career choices around them. It was an organisation which was exclusively run through its learning & development programs. The entire organisation was run by Students from various universities and high schools.• Partnered with team leaders to develop personalised career plans for each individual, providing guidance and support to help them achieve their professional goals. • Implemented student assessments to identify areas for growth and tailored training programs to meet their unique needs, fostering a collaborative and inclusive learning environment.• Mentored and developed students, encouraging them to think creatively and take ownership of their learning journey, while providing ongoing feedback and support. • Designed and facilitated monthly meetings and training with team leaders to foster communication and collaboration, while also sharing insights and knowledge on a variety of topics. • Collaborated with cross-functional teams to develop a comprehensive Mentor Program, which enabled students to build meaningful relationships with experienced professionals across the organisation.• Created a dynamic learning strategy that incorporated a variety of training methods, including online courses, workshops, and job shadowing, to meet the diverse learning needs of our student population.• Developed strong relationships with local universities and high schools to ensure a steady flow of talented students, while also promoting our organisation as an attractive place to work and learn. • Implemented a robust Graduate recruitment strategy, which attracted top talent to our organisation and helped us to maintain our competitive edge.

Dubai

Chalhoub Group is the leading partner for luxury across the Middle East since 1955. Chalhoub Group has a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets.In this role I was responsible for regional learning needs fulfillment for all our retail brands including Louis Vuitton, Christian Louboutin, Fendi, Swarovski.• Manage and roll out ILM (Institute of Leadership & Management) Training within the group• Design, develop and implement ILM Leadership & Management programmes with Group L&D Team• Train, develop and monitor a pool of internal instructors, as per ILM & Group standard• Organise and consult with Internal Verifier (ILM sampling plan) and External Verifier (ILM programmes)• Responsible for delivery of all Group Retail training in the GCC region• Establish needs within each function for areas of development and drive training making decisions on external or internal options depending on ROI and effectiveness• Develop functional internal staff training courses with Subject Matter Experts using A.D.D.I.E model of ISD• Keep updated in the industry to ensure professional accuracy and standard by ILM • Participate in forecasting yearly training needs and budget• Maintain training records and create periodical reports for communication of the degree of achievement• Responsible for liaising with HRBPs from 10 countries to ensure their training needs are metAchievement: Responsible for the deployment, coordination, and successful implementation of Orientation Program in 10 Countries of operation

Dubai, U.A.E

UCS is a Dubai based retail organization with over 3200 employees and is in the hypermarket and malls business.Achievement: Successfully launched and implemented a rewards program as a training enforcement tool. Responsible for Emirati Career Development program, for graduate careers at UCS.

Dubai, United Arab Emirates

Al Braiki is a construction company and is focused on the interior construction sector. Achievement: Created and successfully setup the Training & Development department for the business

Greater Pittsburgh Area

Republic Airways Holdings is a regional airline solutions provider; to six major airlines in the US. Successfully operating four of its own airlines; Republic has a 20,000 employee strong workforce. Achievement: Responsible for successfully implementing the E-learning strategy and innovation that lead the way to a new training delivery ahead of its time.

Clarion, Pa

The Eyrie Magazine is a community interest publication that hires young writers that are fresh graduates or are still in college. The Eyrie Magazine; publishes quarterly and serves the greater Pennsylvania region.Achievement: Successfully planned and setup the learning & development department for the organization.

Bsc, Communication

Activities and Societies: Vice President - NCASC Facilitator / Public Speaker - Minority Student Services VP - PRSSA Varsity Debater.

Certificate Iv, Training And Assessment

Certificate IV in Training and Assessment. TAE40110

H, High School/Secondary Diplomas And Certificates