Jan Glodowski Email & Phone Number

Poznan, Greater Poland District, Poland

Centrum Ortopodologii i Rehabilitacji TerraCare to placówka medyczna, prowadząca usługi: zaawansowanej diagnostyki komputerowej, fizjoterapii/rehabilitacji, edukacji, działań profilaktycznych i leczenia pacjentów. Personel Centrum to wykwalifikowani fizjoterapeuci, rehabilitanci, podolodzy, dietetycy, pielęgniarki i trener personalny. Członkowie zespołu dbają o aparat ruchu pacjentów, ponadto realizują zaawansowaną, nowoczesną diagnostykę komputerową (diagnostyka podoskopowa, pedobarograficzna, sensomotoryczną, podoscaning), projektują indywidualne wkładki ortopedyczne czy indywidualne obuwie, dobierają niezbędne zaopatrzenie ortopedyczne, jak również kompresyjne - w zależności od aktualnych potrzeb aparatu ruchu Pacjenta. Grupę pacjentów Centrum stanowią m.in. dzieci (rehabilitacja od okresu noworodkowego), dorośli, kobiety w ciąży, sportowcy i osoby niepełnosprawne.

Poznan, Greater Poland District, Poland

Our aim is to offer an added value to educational processes for medical professionals. We'd like to improve awareness among health care specialists and promote a new way of thinking about health care systems. Our passion for education is also passion for organising extraordinary training courses, workshops, conferences and summits, publishing books and consulting processes for quality and excellence. We are constantly looking for new opportunities and further cooperation with energetic people – trainers and coaches with ‘I can' attitude.

Poznań

providing lectures for students on elective courses in English Programmes (www.pums.edu.pl) topics:- Transculture Medical Care- Crimes Against Humanity- Medical Experiments- Commercialization of Scientific Research

Poznan, Greater Poland District, Poland

Poznan, Greater Poland District, Poland

• building a brand and a development strategy (planning marketing campaigns, developing social media channels), • developing training schemes and career plans, acquiring new coaches, • creating candidates’ professional profiles, recruiting employees, building a team, employer branding, • leading ServiceNow User Group Poland

Poznan, Greater Poland District, Poland

• managing operations of a customer support team – 1st & 2nd support line (projects for Pearson English, WSiP, LektorKlett Publishing House, etc.),• developing customer support processes and standards (based on qualitative and quantitative KPIs),• monitoring and analyzing quality of support processes,• recruiting personnel, creating development plans and training schemes • conducting data and trends analyses for the needs of executive summaries for middle level management

Poznan, Greater Poland District, Poland

• supervision of team of system engineers and administrators,• coordination of activities regarding products: corporate intranet, call/contact center, video conferencing system, IP telephony• coordination of activities regarding development projects (among others: implementation of recording system, global implementation of video conferencing system)• preparation of development strategy for particular products in the scope of section under supervision (applicable in CEE region)• modeling of support processes for products (within the portfolio)• budgeting of team activities and management of development budget• determination of cooperation directions with other entities and departments

Poznan, Greater Poland District, Poland

• creation of vision and roadmap for CC product• maintenance of business relations with internal clients of CC services within the Allegro Group (CEE region)• implementation of the first corporate video conferencing system (including development and realization of information and promotion campaign of the product)• continuous search for new IT solutions for products and recommendation of such solutions

Poznań

• establishing new business contacts and selling contact centre services on the Polish market • sales of other outsourcing solutions in the company’s portfolio, including database management, mass communications, loyalty programs, logistics, electronic documentation workflow, • building and developing relationships with existing customers, surveying current needs and strategies to optimize the service,• the creation and implementation of new services into the company's sales offer,• preparing quotations, participating in the development of spreadsheet models, creating records and framework contracts, financial and operational attachments,• participating in business meetings with customers, negotiating and finalizing sales transactions, • effective implementation of business plans and individual key performance indicators (KPI),• monitoring and the developing market and competition analysis,• preparing reports on the company's strategic sectors, • co-forming and implementation of the company's long-term sales strategy, • supervision over the progress of RFP and RFQ (both Polish and international market), • creating and effective implementation of project schedules and project documentation, • acquiring international know-how from the parent company in the field of telecommunications, energy and pharmaceutical sectors.

Poznań Area, Poland

• performing pre-startup analyses such as survey of competitors’ services, market niches survey, estimate of potential services, evaluation of customer interest, new projects budgeting, recommendations for the company’s management, • initiating sales meetings with potential customers and conducting sales presentations (local and international customers), • opening a new location for the company in the field of contact centre services (90 service stations): location selection, conducting meetings with the municipal authorities, coordination of modernization works regarding the office space, recruitment, purchase and development of IT infrastructure,• participation in the implementation of contact centre projects for market leaders,• overseeing the implementation of projects and coordinating the work of project teams responsible for the implementation of projects (IT, HR, Operations Managers, Purchasing Department, Controlling, Administration),• operational management of implemented projects until complete stabilization and transfer of responsibility to the operations manager, • project scheduling, risk management and the responsibility for optimizing the cost of the projects,• conducting product workshops for KAMs in the field of price policy and specific nature of product sales from the contact centre area, • co-organizing external workshops for the customer’s managerial staff in order to share knowledge and to establish business relations (including cross and up-selling).

Poznań Area, Poland

• providing support in drawing up of contracts, the terms of cooperation, establishing KPIs and project documentation related to the services under implementation, • participating in the implementation of multi-lingual contact centres (i.e. for an airlines company),• cooperating with the departments involved in projects implementation and organizing the communication between collaborating teams, • reporting to the project managers in the following areas: project status, risks, cost and budgets optimization.

Poznań Area, Poland

• operational implementation and supervision over the customer service processes,• managing and organizing the work of the team of 20 sales consultants,• monitoring and maintaining operational indicators at the required level,• making decisions on recruitment, promotions, dismissals,• motivating interviewing consultants and conducting assessment interviews,• identifying areas for improvement, suggesting and implementing corrective actions and follow-ups.

Poznań Area, Poland

Poznań Area, Poland

• supervision and financial settlements (including card transactions), • creating discount programs, sales of medical packages for individuals and businesses,• cooperation with insurers: supervision over the contract performance,

Postgraduate Studies, Management

Postgraduate Studies, Mobile & Web Applications

Ph.D., Hr Management In Medical Contact Centers

Master Degree