• Beginning as a small Freelance Startup, I grew and developed the organization in to a provider of Managed Services generating 1.4 M in Revenue in my tenure. Analyzed customer needs to inform system and network requirements, ensuring seamless solutions and driving business growth, while securing long term revenue opportunity.• Optimized network performance through continuous monitoring, identifying areas for improvement and implementing strategic changes to prevent downtime and ensure scalability.• Collaborated with cross-functional teams to present tailored IT solutions, leveraging expertise in hardware, software, and licensing to drive sales and enhance customer satisfaction.• Designed and implemented robust network security measures to protect sensitive data, software, and hardware, ensuring the integrity of the organization's technology infrastructure.• Conducted technology assessments to identify areas for improvement, recommending strategic upgrades and enhancements that drove efficiency and productivity.• Built strong relationships with various departments, including logistics, purchasing, and site engineering, to deliver exceptional solutions that met clients' needs and exceeded their expectations.• Maintained high-availability infrastructure, ensuring the smooth operation of client servers, workstations, CCTV, VoIP systems, and related components.• Championed process improvements, recommending changes to optimize system and network configurations, and determining hardware or software requirements to drive business results.• Directed field services operations, scheduling and managing on-site engineers to ensure minimal downtime, exceptional customer service, and SLA adherence.• Led departmental operations, streamlining workflows, setting priorities, developing standards, and meeting deadlines to drive efficiency, productivity, and excellence.

• Mastered the design and implementation of innovative network solutions, ensuring 100% client satisfaction with meeting technical and business requirements, boosting system performance by 30% and improving security by 40%.• Collaborated with cross-functional teams and vendors to align network architectures with business objectives, resolve system or networking hardware issues, and upgrading infrastructures, reducing response times by 30% and driving enhanced system performance, uptime, and reliability.• Acted as Subject Matter Expert and provided senior-level guidance and escalation needed to support complex system issues, promoting timely resolutions and minimizing downtime.• Oversaw 9 large-scale network projects focused on driving security and performance enhancements through firewall upgrades, SD-WAN, VoIP, and Switch implementations, while ensuring timely project delivery with minimal business interruption.• Achieved a 90% first-call resolution rate, improving customer satisfaction by 55% and demonstrating exceptional customer service skills.• Designed full-stack solutions, integrating SD-WAN, Security, Routing, Switching, VoIP, and Wireless technologies and prepared detailed documentation for network devices, enhancing client infrastructure uptime by 41%.• Showcased exceptional project performance and cost-consciousness by managing a $2M project that delivered 3 weeks ahead of schedule and 15% under budget.

• Restructured operational policies, increasing average first call resolution by 29% within two months and reducing SLA violations overall by 51%.• Successfully deployed LogicMonitor, boosting automation and network performance monitoring efficiency across infrastructures by 40%. • Evaluated and approved new technology proposals, driving network stability and improving scalability while driving revenue and fostering a culture of innovation.• Established strong vendor relationships needed to accelerate business success with industry leaders including Cisco Technologies, SonicWALL, Fortinet, Dell, VMWare, and Extreme Networks.• Chaired training initiatives, and mentorships enhancing team skills and promoting a culture of continuous improvement and pre-emptive issue identification.• Managed incident response efforts, conducting forensic investigations using tools such as Wireshark, and Splunk to conduct root cause analysis. • Broadened the availability of advanced diagnostic tools to engineers, cutting system downtime and overall technician SLA response by 25% resulting in improved customer satisfaction.• Fostered strong relationships with various departments, including logistics, purchasing, and site engineering, to deliver exceptional solutions that met clients' needs and exceeded their expectations.

• Conducted proof-of-concept testing for cutting-edge technologies, delivering expert recommendations on hardware, configuration, software upgrades, or data movement techniques to drive innovation and efficiency.• Conducted network traffic analysis, identifying optimization opportunities that enriched performance by 25%, resulting in accelerated network reliability and reduced latency.• Boosted VOIP system performance, achieving a 40% improvement in call quality and communication reliability, resulting in enhanced customer satisfaction and enhanced collaboration.• Engineered and deployed complex network solutions for enterprise clients, ensuring tailored solutions that meet unique business needs while modernizing network infrastructure and generating additional revenue.• Implemented and optimized network security solutions, including firewalls, VPNs, and intrusion detection systems, ensuring the security and integrity of client data and networks.• Increased network management efficiency by implementing advanced IP-Addressing techniques, including subnetting and reverse ARP, resulting in a 40% reduction in network downtime and a 25% increase in overall network performance.• Refined the optimization of IP networks through expert knowledge of subnetting, reverse ARP, and ping concepts, leading to a 30% reduction in network latency and a 20% improvement in data transfer speeds.• Monitored network performance, reducing downtime by 15% through practical adjustments, and ensuring optimal network reliability and performance.• Liaised with teams to deliver IT solutions, resulting in a 20% increase in sales, and demonstrating the ability to work effectively with teams to drive business growth and revenue.

• Maintained accurate records for 3500+ network devices and IP-addressable equipment, ensuring data integrity and ease of access.• Executed daily network maintenance, boosting uptime by 15% through effective troubleshooting and swift issue resolution.• Diagnosed and resolved 95% of LAN/WAN connectivity issues within 24 hours, operation reducing downtime by 30% and ensuring seamless operations.• Empowered end-users to overcome operational challenges, achieving a 20% increase in productivity through timely support and guidance.• Recommended and applied network security measures, enhancing security posture by 40% and protecting against potential threats.• Analyzed traffic through managed firewalls, optimizing performance and security using logs and data-driven insights.• Ensured 99% uptime across all platforms, maintaining client servers and systems with utmost reliability and minimal downtime.

• Established virtualization solutions using VMware ESXi and Hyper-V technologies, enhancing system efficiency and scalability.• Conducted regular system maintenance and updates, ensuring security, reliability, and optimal performance.• Trained customers and users on system maintenance, enhancing user competence and independence.• Performed on-site maintenance and repairs, ensuring optimal system functionality and minimal disruption to clients.• Documented IT service details and IT equipment data, maintaining accurate records and facilitating informed decision-making.• Analyzed customer feedback to enhance system performance, resulting in a 15% increase in client satisfaction ratings.

• Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software.• Oversaw daily performance of computer systems.• Maintained detailed records of daily support activities and resolutions.• Restored performance by completing basic repairs of hardware, software and equipment.• Oversaw network and servers to detect discrepancies and issues.• Excelled individually and served as team player to resolve issues during power outages and uncaptured data.• Helped users via telephone to diagnose and triage problems.• Answer user inquiries regarding computer software or hardware operation to resolve problems• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Satisfied and went beyond expectations with monthly quota attainment.Ø Ran Store merchandising and inventory, and completed store-wide compliance reports. Also resolved issues that arose from any issues that were non-compliant.