Guadalupe Lopez Email & Phone Number

With over 15 years of customer service-related experience, I am well versed in the art of deescalating issues in the safest manner possible all while enjoyable memories for all guests. Having extensive experience in high volume crowds, I excel at organization in group management which directly aids in the efficiency parking lot management all the way through event management. Using these skills, I enjoy creating a less chaotic space for customers and employees alike.Strategizing, scheduling, coming in with empathy, positivity and a direct hands-on approach with team and guest services have assisted greatly in continuously performing at a high level in order to obtain overall goals for all events.When I’m not working, I enjoy my time in nature with my family exploring new areas in California and finding hidden jewels. I strive to ensure my kids learn to love nature and are able to disconnect from the every day electronics.

Listed skills include Customer Service, Management, Scheduling, Leadership, and 2 others.

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  Guest Services Manager

  Smg | Worldwide Entertainment & Convention Venue Management

  Nov 2015 - Present - Ontario, California, United States

  With SMG I routinely create the schedule for employees, events, and other departmental needs. With strong budget forecasting, I order equipment and other necessities for the specific events and jobs. Being supremely hands-on I perform all interviews, coordinate training, and build up employees with coaching and counseling. Along with the normal job duties, I also create a synergistic environment by assisting as a duty manager and/or floor manager as needed.