Gloria Amacker Email & Phone Number

Ocean Springs, Ms

• Acts with personal, professional, and behavioral integrity-maintaining strict confidentiality of all department and System information.• Provides exceptional customer and consultative service.• Completes HR projects and tasks in a timely manner.• Manages conflicts among staff while adhering to regulatory standards.• Maintains positive employee relationships.• Ensures compliance with employment laws.

Biloxi, Mississippi, United States

• Oversaw payroll processing and timekeeping compliance, including, but not limited to, reviewing and approving timecard adjustment requests, entering manual adjustments or transfers, managing input of paid time off requests, and time clock enrollment.• Reviewed weekly payroll reports and timely addressed associate payroll concerns.• Identified associate relations concerns and works with the appropriate parties to address them.• Maintained associate personnel files in compliance with Brookdale policy and federal, state, and local employment laws and regulations.• Managed associates stay and exit interview process and utilizes feedback to support the Executive Director in continually improving associate turnover and retention.• Responsible for conducting interviews, facilitating all onboarding of new associates.• Assisted with residency agreements, rate changes, timely move in and move out processes, monthly pre-bills and setup of direct debits and electronic payment for residents.• Lead the successful and timely collection of receivables and processing of resident payments.

Ocean Springs, Ms

• Educated managers on legal practices, acceptable workplace behaviors and appropriate counseling methods.• Applied understanding of corporate policies, employment law and other regulations.• Provided guidance on effective ways of resolving employee relations issues and made discipline recommendations utilizing the company’s progressive discipline process.• Recommended direction and conferred expertise to a variety of business unit clients on HR issues, policies and practices and non-management collective Bargaining agreements.• Counseled managers on employee related matters to ensure consistency across business units.

Ocean Springs, Ms

• Implemented the company’s employee relations programs, policies, and procedures.• Strong understanding of labor and employment law and employee relations• Maintained good communication and positive relations with employees to promote employee satisfaction• Guided department managers and employees throughout the performance management process• Provided recommendations for conflict resolution• Managed grievance procedures• Investigated and resolved complex and critical employee relations issues in a timely and effective manner• Technology skills with experience using various HR software programs

Ocean Springs, Ms

• Liaison between AT&T's Office of the President and Regulatory agencies.• Exemplifies excellent customer service and interpersonal skills including ability to interact effectively while demonstrating strong oral and written communication skills.• Proven ability to work effectively in a high-volume environment and resolve customer issues in a timely manner.• Provides feedback regarding employee conduct and job duties.• Resolves service problems and boost client satisfaction.• Introduces clients to available online resources and services to increase convenience.• Evaluates customer information to explore issues, develop potential solutions and maintain high-quality service.

Master Of Arts - Ma, Non-Profit/Public/Organizational Management

Education record