▪ Customer Service Representative at Teleperformance for Philip Morris, Carrental, and Expedia.My responsibilities included:- Professional and efficient customer service support via telephone and email;- Technical support and troubleshooting.- Supervising new starters.

I have been General Manager at B&B Royal Palace Room, a two rooms bed and breakfast rated 9.2 on Booking.com. Caserta, Italy.As General Manager, I was in charge of the online reservations using the Booking.com extranet platform and app, I took care of the relationship with the clients from the check in until the check out and I managed the social media by answering to the review on Booking.com and TripAdvisor. Furthermore, I’m in charge of the Customer Service a nd I do monthly reports by using Excel.

As Store Owner and Manager, I took care of the following aspects:- Wholesale (international) and retail sale of Persian rugs;- Recruiting and training employees.- Achieving financial objectives by preparing an annual budget using Excel;- Identifying current and future customer requirements by establishing relationships with potential and actual customers.- Ensuring the availability of merchandise by maintaining inventories.- Formulating pricing policies by reviewing merchandising activities; determining additional sales promotion; authorizing clearance sales; studying trends.