Gloria Bryant Email and Phone Number

● Reduced customer response time.● Increased sales.● Analyze demographic matrix to target productive areas.● Send walk-around videos of vehicles of interest.● Orchestrate seamless appointment, sale and delivery process for customer.● Build rapport via internet and in person.● Evaluate customer needs.● Recommend incentives and promotions for the “best financial fit”.● Review all financial and vehicle options with customer.● Calculate and proofread quotes.● Collaborate with Finance Dept. regarding loans and rates.● Secure deposits and process payments.● Receive consistent accolades for commendable service and integrity.

I have 23 years of solid experience in a variety of positions, from my initial position as 0+ phone operator to a Central Office Technician. Over the course of my career, I have consistently proven my ability to provide outstanding customer service and solve highly difficult technical issues efficiently and effectively. As a Central Office Technician I tested circuits to isolate problems and resolve complex technical issues. Dispatched appropriate technician for repair. Made appointments and coordinated efforts between various parties to roll circuits to fiber from copper. Utilized multiple systems to virtually “map” circuits. Maintained progress sheets for management and customers. Completed orders in various specialized computer systems. While a Customer Service Representative I addressed a wide variety of customer inquiries as a member of the Customer Response Center, whose number was on the back of the residential phone bill. Helped navigate the voice mail platform and set it up remotely. Reviewed records, conducted research, and called customers back to resolve issues. My past employer routinely recognized me for my strong communication skills and my ability to "turn the customer around" in difficult, emotionally charged situations. During my time as a Customer Service Representative, customers even mailed in unsolicited letters of accommodation in gratitude for my going above and beyond. I would bring the same professionalism, diplomacy, communication skills, and problem-solving abilities to my next company.

Tested circuits to isolate problems and resolve complex technical issues. Dispatched appropriate technician for repair. Made appointments and coordinated efforts between various parties to roll circuits to fiber from copper. Utilized multiple systems to virtually “map” circuits. Maintained progress sheets for management and customers. Completed orders in various specialized computer systems.