Gloria Collins Email and Phone Number

 Process customer orders received by telephone, email and fax. Verify information in Sales Force & UVX is accurate.  Responsible for order entry, waste paperwork preparation and mailing to customer or warehouse branch.  Verifies and confirms customer orders and pickup expectations. Oversees all details involving customer pick-ups such as scheduling transportation, delivery slots and requesting appropriate truck equipment.  Serves as primary contact for customer inquiries such as waste summary reports, research, invoice, certificate fo destruction and manifest requests. Establishes communication with appropriate internal Univar personnel to ensure timely responses to customers (e.g. Operations, Sales and Sales Support) Maintains up-to-date information on customers (contacts, delivery hours, equipment requirements). Delivers timely and accurate information to customers and business partners both verbally and in writing.  Handle irate customer in a professional manner

 Answer high volume-inbound calls from customers regarding their billing, scheduling a turn on/turn off and assistance with the website registration. Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests.  Researching customer issues and finding workable solutions.  Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customer’s needs. Assisting with the New Hire Interviewing/Job Shadowing Performs necessary record keeping activities. Performs other related duties as required or requested.

Handled high volume incoming calls regarding orders, shipments and renewals.Dealt and resolved irate callers professionally.Respond to customer inquiriesResearch required information using available resourcesHandle and resolve customer complaintsProvide customers with product and service informationIdentify and escalate priority issuesProcessed credit card paymentsEntered and updated database Follow up customer calls where necessary

Reconciled the Aging Billing Report for outstanding payments and rebilling. Contacted clients and prepared/reconciled the shipment list for Diabetic Supplies. Posted payments received and processed refunds for overpayments of Diabetic Supplies and Medical Equipment to and from Medicare and Commercial Insurance Companies. Billed Medicare and Commercial Insurance Companies for Diabetic and Medical Supply/Equipment monthly.

Handled high volume incoming calls regarding Health insurance policy, benefits, member services, client premiums and customer retention.Dealt and resolved irate callers professionally.Respond to customer inquiriesResearch required information using available resourcesHandle and resolve customer complaintsProvide customers with product and service informationIdentify and escalate priority issuesProcessed credit card paymentsEntered and updated database Follow up customer calls where necessary

Created and modified documents using Microsoft Office and WordPerfect and performed general clerical duties to include but not limited to: photocopying, faxing, mailing, scanning and filing.Coordinated and maintained records for staff office space, phones, parking, company credit cards and office keys. Setup and coordinated meetings, conferences and travel arrangements, as well as, other duties as assigned. Prepare time cards, biweekly payroll forms, and keep manual records of all Associate vacation time. Complete scheduling sheets, process files, made changes, cancellations, and process for regional input when necessary. Keep accurate filing system for complete customer base. Maintain an accurate inventory of office supplies and re-order as needed. Responsible for complete UPS/Postal System/UPS files. Work closely with Executives to create team atmosphere. Maintain business confidentiality relative to such items as payroll, pricing, competition, promotions, inventory, and method of distribution, and client lists.