Gloria Conte Email & Phone Number

Melbourne, Vic, Au

North Melbourne, Victoria, Australia

Committee Secretary of Investment, Risk and Audit CommitteeDirect financial and operational functions to deliver efficient and effective operationsBuild productive working relationships with key stakeholders to strengthen finance, governance and operational functions

North Melbourne, Victoria, Australia

• Acting CFO & Head of Shared Services whilst current CFO was interim CEO.• Managed all key departments under Shared Services – ICT, OH&S, Finance and Facilities• Oversaw day-day operations of People and Culture (HR, workforce planning and wellbeing committee)• Undertook any other necessary functions delegated from the interim CEO

North Melbourne, Victoria, Australia

• Direct financial and administrative functions to deliver efficient and effective operations • Lead diverse team through a culture that prioritises their wellbeing and enhances performance• Build productive working relationships with key stakeholders to strengthen finance and auditing functions• Coordinate HR processes including recruitment, onboarding, renumeration, performance and payroll • Train staff and CPA associates to foster high performance and support professional development• Oversee enactment of strategic plans and organisational risk management policy • Develop and present board and executive reports to provide overviews of business finances • Manage board meetings and support secretariat with policies and procedures for streamlined processes • Provide high level advice to CFO and Head of Shared Services to progress strategic direction• Administer budgets, including forecasting, reporting, delivery and managing fiscal framework • Undertake regular operational process reviews and re-designs to drive continuous improvement• Collaborate with working groups to determine social impact of outreach programs and activities • Enhance fiscal systems through streamlining payment arrangements and collections

• Supervised, supported and mentored large customer service team to enhance performance and delivery • Oversaw service operations and optimised functionality through increasing productivity and service levels• Analysed accounts receivable and implemented systems to recover outstanding customer debts • Implemented innovative solutions to improve business processes and workplace procedures• Managed human, financial and physical resources to improve outcomes and exceed KPIs • Liaised with internal and external stakeholders to drive continuous improvement and collaboration• Provided targeted professional development for employees to support their development • Determined project plans, resources and key milestones to deliver productivity and efficiency initiatives • Developed risk mitigation strategies in consultation with internal partners to prepare for unforeseen events •Proactively sought knowledge of industry and regulatory frameworks for organisational improvement and enhancement of customer experiences

• Oversaw daily transactional and operational accounting for multiple brands under the Suncorp umbrella• Cultivated and maintained high performance of 9 staff members during challenging periods of restructuring• Prioritised customer service by eliminating stress and providing peace of mind regarding accounts and claims• Mentored team leaders and CPA associates through robust professional conversations and development• Built and sustained strong partnerships with key stakeholders to drive continuous improvement • Delivered cost savings over AUD$3 million by successfully navigating Promina and Suncorp merger• Optimised human, physical and financial resources to increase business profitability and growth

Graduate Diploma, Corporate Governance & Risk

Graduate Diploma, Project Management

Bachelor Of Business, Accountancy