Gloria Dixon Email and Phone Number

ADA (Americans with Disabilities Act) Planning, leadership, and management of end-to-end test execution with a focus on test activities to ensure that testing deliverables are on target and required standards are being met.Team with Technical Delivery Managers (TDMs) during testing phase and liaison between testing and project managementProvide forecasting and testing estimatesEnsure entry/exit criteria, point of contact and escalation for testing related issuesReview all documentation including Business Requirement Documents (BRD), Wireframes and Content, Technical Designs (HLD & LLD)Perform Gap analysis and resolution of testing process, testing tools and resourcesManage ADA testing scope and script executions for Spanish & English testing teamsInternational training delivered in Uruguay and India to new ADA Testers using JAWs/WindowEyes screen reading software, Quality Center and Clarity programs Cross-functional Testing Team Lead to establish an ADA closed-loop Performance Management System - included web-based training for ADA Leadership, Designers, Developers, and Testers at a cost savings to the business of over $50K annually and improved delivery to customers with disabilities who use the Bank of America Online Banking System. Certify production outputs

Interactive Marketing & ATM Business Management 1997 - 2003Provided administrative support to the SVP and responsible for confidential personnel processingManaged the coordination of "Ideas In Actions" ProgramMaintained daily production on California revenue, ATMs and Visa debit cardsAddressed responses for customer complaints regarding use of Bank of America's ATMs.

Processed of invoices, conducted new employee orientations

Provided employees with information regarding medical, dental and 401K accountsSupported individual investors with general purchasing information of US Treasury SecuritiesResponded to US Treasury Securities investor's complaintsCompiled and prepared data and reports for the Board of Governors in Washington DC.Handled confidential information: executive staff salaries, promotions, health records, and evaluations