Gloria J (Hernandez) Elko, Mha Email & Phone Number

Fairfax Station, Va, Us

Fairfax Station, Va, Us

Data scientist for a Military Medical Center servicing over 84,000 patients, assisting the directorate for resource management. Works closely with the DMHRSi (Defense Medical Human Resources System -Internet) compliance services contract to improve hospital labor cost accounting and optimize continued improvement. Uses business data systems to conduct data analysis, populate dashboards and provide performance reports to enable C-suite decisions.Develops analytical tools populated by the Military Healthcare System to establish a compliance performance baseline, and conduct variable analysis that result in accurate workload accountability, and maximized revenue recapture.KSAs- Resource Management (Financial, Personnel)- Lean Six Sigma Process Improvement- Communication (written, oral, presentation)- Partnership collaboration (Government, Military, Contractors)Systems-DMHRSI-BCS (Business Intelligence Common Services) - EAS IV (Expense Assignment System v4)- MEPRS (Medical Enterprise and Performances Reporting System) Health Index-Microsoft 365

Washington, District Of Columbia, United States

Falls Church, Virginia, United States

Synchronized a diverse multidisciplinary team that oversaw an integrated health service system dispersed across five continents with over 150,000 employees, serving over 3.8M patients at 23 community hospitals, seven medical centers and numerous primary care, public health, veterinary and dental clinics. Facilitated corporate level analysis and advisement, resulting in healthcare plans and policy for the Department of the Army. Organized the Army response to more than 100 Congressional inquiries about the quality of Military Medical Care.• Directly reported to the Board of Directors regularly, in both written communication and presentations, on an array of topics include: healthcare capabilities and capacity for over 3.8M patients worldwide; gaps in medical coverage, with emphasis on Behavioral Health assets, suicide rates; local, state, national, and international partnership initiatives; lawmaker inquiries; medical provider license compliance; and the impacts of the downsizing of personnel resulting in a full organizational restructure.• Rapidly pivoted from normal operations to a pandemic response in support of Operation Warp Speed. Effectively tracked the COVID-19 vaccination distribution of 964K+ U.S. Service Members, the deployment of over 20 COVID rapid response teams in support of state level efforts cross the United States.• Simultaneously coordinated and deployed Army medical support for: the Southwest Border immigrant surge, El Paso, Texas; military withdrawal from Afghanistan; Afghani Refugee evacuation from Afghanistan, and reception to the United States; support to the European theater of operations during the invasion of Ukraine.

Fort Knox

Consecutively served as a talent manager of 900+ Family Medicine, Psychiatry, and Internal Medicine Physicians, and a medical personnel strength analyst for the U.S. Army.• Provided timely professional advisement and mentorships to 900+ Career Army Physicians on issues ranging from: licensing and educational requirements; career advancement and opportunities; personal goals; and limitations; and global demands for critical specialties• Managed the career development, talent management, and worldwide assignment of over 900 physicians ensuring equitable distribution of these providers to support an integrated, global healthcare system. •Collaborated with senior Human Resource analysts at 143 distinct locations to identify and mitigate medical capability gaps for the distribution of over 2,000 medical providers in over 100 specialties.

El Paso, Texas Area

Managed the clinical and business operations of a 136-bed academic Medical Center with eight outpatient clinics, an operating budget in excess of $300m, 100K+ eligible patients, and a staff of 3K personnel. Principle advisor to the CEO for access, clinical support operations, referral management, patient appointing, and the managed care support contract for the full spectrum of primary and specialty care. Developed objectives and strategies to support the CEO’s vision for optimizing the delivery of direct care, through innovation, within the medical center, network of care and the Veteran Affairs healthcare system.• Developed the Business Case Analysis in support of the construction and implementation of a new Community Based Medical Home; resulting in establishing Primary Care staffing and services, to include Behavioral Health, Pharmacy, Physical Therapy, and Radiology for 10K patients. •Led a process improvement initiative with Emergency Room and Resource Management staff to reduce coding errors, and ensure timely submission of accurately coded records, resulting in the recoupment of over $5M.• Guided the intent and direction for a process improvement team to reduce the inpatient discharge time by 68%, resulting in $6.1M savings, while generating $3.1M in future years.• Constructed and organized a Wellness and Esprit de Corps initiative by establishing a volunteer-based employee wellness challenge, encouraging employees to track their sleep, eating habits, and total steps taken. Over 45 days, 120 participants collectively logged over 5,000 miles.

El Paso, Texas Area

Executive Officer and Deputy Chief of Staff for William Beaumont Army Medical Center, Fort Bliss, TX, consisting of over 3,700 staff members, 115 beds and 76 clinics providing tertiary care, with a robust Graduate Medical Education program in support of a Soldier and eligible beneficiary population in excess of 103,000, and an operating budget of over $350 million. Coordinates and synchronizes seven deputies, their respective departments, plans and operations for WBAMC and four direct reporting Battalion/ Clinic commands. Synchronizes WBAMC command group operations and assists the Chief of Staff on medical center administrative matters regulatory compliance, and policy decisions. Ensures timeliness from higher headquarters are met. Serves as the Chief of Staff for the Medical Center in the absence of the Chief.

El Paso, Texas Area

Oahu, Hawaii

Lead healthcare administrative officer for the (Army) Pacific Regional Medical Command, providing medical support, and improved quality of care to 100k+ patients on the islands of Hawaii, Japan, and the peninsula of South Korea. Successfully transformed 13 primary care health clinics to Patient Centered Medical Homes, improving the overall quality of care and wellness to over 100k patients.• Contributed evidence based, quality consultation to the Regional CEO on the PCMH transformation progress and provided feasible solutions to problem sets that otherwise would have inhibited transformation.

Oahu, Hawaii

Serves as the Deputy to the Surgeon and the primary medical planner for the 8th Theater Sustainment Command (TSC). Responsible for the management, synchronization, coordination, and integration of all Health Service Support for a TSC consisting of over 5K personnel within three brigades and a special troops battalion. Serves as the surgeon cell liaison to the Command during Joint Chiefs of Staff led exercises Key Resolve 10 and Ulchi Freedom Guardian 10. Provides updates to the 8TSC Command Group on casualties evacuated from combat operations in both Iraq and Afghanistan. Manages the surgeon cell’s annual budget in excess of $30K. Directly oversees and supervises two noncommissioned officers within the section. Serves as the senior Medical Service Corps officer within the Command, providing mentorship to five MSC officers.

Schofield Barracks, Hi; Iraq

Responsible for the management, synchronization, coordination, integration and combat readiness of the 25th Infantry Division Surgeon Medical Operations personnel to ensure optimal Health Service Support to the 25th ID consisting of over 12K personnel with a total of three brigades and a division command headquarters. Serves as advisor to the Deputy Surgeon and Division Surgeon on all matters related to medical operations to include pre-deployment preparation and medical readiness for all personnel deploying in support of OIF 09-11. Assists the Division Surgeon in implementing medical policies and procedures to implement force health protection measures and conserve the fighting strength. Directly supervises and mentors three senior non-commissioned officers within the section.Medical Operations Officer for the 25th Infantry Division, responsible for planning and synchronizing all Division Health Service Support operations including Soldier healthcare, medical readiness, and medical surveillance in Multi-National Division North, Iraq Combined Joint Operations Area. Assists in overseeing HSS operations for a four Brigade Combat Team Task Force of over 22K personnel. Serves as a medical operator responsible for tracking all casualties, medical rules of eligibility issues, and keeping the Division Surgeon appraised of all medical issues in MND-N. Leads a medical operations team of seven personnel; responsible for synchronizing and integrating medical staff expertise into current operations. Provides oversight and assistant to Medical Civil Military Operations in the Diayala Providence in MND-N.

Würzburg Area, Germany

Executive Officer and Company Commander of the US Army Dental Activity, Bavaria; a Brigade-level Command that provides command and control to 10 regional Army Dental Treatment Facilities servicing over 23K Soldiers, and 28K family members. Manage and supervise all administrative functions inherent within the organization to include military and civilian personnel management issues, medical logistical support, information technology and fiscal management of a $5.2m budget. Responsible for facilities maintenance and improvement. Responsible for a hand receipt worth over $300K. Serves as the Company Commander for the Soldiers assigned to the US Army Dental Activity-Bavaria; maintaining good order and discipline and ensuring the career progression of 130 Soldiers.

Giebelstadt, Germany; Iraq

Executive Officer for the 67th Forward Surgical Team in the United States Army Europe Theater. Responsible for 19 personnel that provide rapidly deployable immediate surgical capability to worldwide missions. Prinicpal advisor to the Commander and responsible for managing all administrative, logistical, maintenance, and tactical areas. Responsible for the coordination of staffing actions to ensure the mission accomplishment in the functional areas of safety, personnel, resource management, logistics, training, readiness, information management, and mobilization. Responsible for the operational readiness of six HMMWVs and six M101 trailers. Additional duties include Units Status Report representative, Unit Movement Officer, Voting Assistant Representative, and the Unit Safety Officer.Executive Officer of the 67th Medical Detachment , Forward Surgical Team, a far forward deployed surgical team in support of Operation Iraqi Freedom 05-07. Supervises the overall mission readiness, training, development, health and welfare of eight Officers, four NCOs and six enlisted Soldiers. Oversees the maintenance and accountability of over $2m worth of tactical and medical equipment. Additional duties include Training and Operations OIC, Supply and Logistics OIC, Hand Receipt and Property OIC, Unit Movement Officer, Unit Status Report OIC, Motor Officer, Personnel Actions OIC, OIC of Medical Maintenance, Blood Supply OIC, Customs Border Clearance Representative, and liaison between the FST and supporting units in the area of operation.

Camp Humphreys, Korea

Evacuation Platoon Leader of a (24) ground ambulance company assigned to the Army’s most consistently forward deployed medical evacuation battalion. Responsible for medical evacuation of casualties and noncombatants of all United States Forces Korea and Eighth United States Army Soldiers and family members in accordance with the Eighth Army war plan for South Korea. Responsible for the training, health, and welfare of 14 Soldiers, two Korean Service Corps members, and the training of 15 assigned Professional Fillers. Responsible for maintaining the operational readiness and accountability of 12 ambulances and associated MTOE equipment valued in excess of $1.5M.

Master'S Of Healthcare Administration

Lean Process Improvement

Bachelor Of Arts (Ba), Criminal Justice

Education record

Education record

Education record

Master'S Degree, Healthcare Administration

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies