Order management- Track and Tracing of orders- Investigating irregularities of orders and informing customers as required- Actively ensuring that orders flow through the system flawlessly by managing exceptions- Monitor order placement and handover to Planning- Handling of return requests and non-inventory credit or invoice requestsCommunication- Provide product and service information to customers- Provide information on status of orders to Sales as well as customers- Communicate late, incomplete or cancelled orders as well as changes to the collection within set timeframes- Log in and update customer information in CRM systems- Prepare product or service reports by collecting and analyzing customer information- Participate in process improvementsSales- Support Sales with any information required from the head office

- Responsible for creation and development of contests, with a portfolio of clients including big FMCG players (Barilla and Nestle) and hotellerie (Best Western)- Manage requests and relationships with clients and external collaborators (IT and graphic designers) to ensure customers satisfaction- Key user for software testing, websites and user experience- Responsible for creating, mantaining and reviewing process documentation

- Oversee jr customer service reps, co-lead the hiring process and support onboarding and coaching of new team members- provide excellent customer service by handling customer questions, promptly and professionally through various channels (phone, email, etc.), according to established procedures and service level agreements (SLAs)- utilize active listening skills to understand customer needs and provide accurate information, recommendations and solutions- accurately and thoroughly document all customer interactions, transactions and complaints in the designated customer relationship management system

- Influencers market researcher: profile analysis and partnership evaluation (approx 200 influencers)- Product seeding with influencers through social media (Facebook, Instagram, Linkedin)- Loyalty programms promotion and implementation with kindergartens, schools, sports club

- Responsible for order processing, E2E management from installation assignment to complaint management- Creation of personalized offers- Support for commercial activities and sales- Logistics organization of shipments- CRM implementation- Customers: hotels, supermarkets, car parks and private individuals. 90% responsibility within the key account area

- Managing customer contacts- Organization of event logistics