Gloria I. Email & Phone Number

United States

United States

Orlando, Florida, United States

Provide office support to the Director of Sales & Marketing including trainingnew and current associates, calendar management, expense reporting, andinvoice reviews. Daily use of interpersonal and organizational skills toeffectively communicate with clients/partners and internal associates. Abilityto manage confidential information appropriately. Screens incoming calls andcorrespondence and responds independently when appropriate. Sorts anddistributes incoming correspondence, including faxes and emails. Performword processing, typing, emailing, data entry, filing, faxing, copying,processing mail.

Works in Visual One software to enter guestroom block bookings.Composes client contracts, addendum's, space maps and turnover files.Communicates upcoming and recently booked business with other departments.Provide office support to managers in the many different facets of the sales process, including the preparation of files and documents, perform a variety of administrative and clerical tasks, and daily office needs, including assisting in managing internal/external client calls, managers and client requests, client visits, travel and meeting arrangements, preparing reports and filing, etc.

Orlando, Florida Area

Worked with Visual One software. Created catering group contracts, banquet event orders and client invoices.Completed clerical duties such as sending emails, answering phones, and managing calendarsResponsibilities include servicing the complete needs of Corporate and Social Sales groups through close association with the Sales Department. Reinforcing a quality awareness in the convention market place.

Kissimmee, Fl

Managing a Marriott branded operations of Central FL market hotel within Disney's Good Neighbor partnership program.On-boarding, staffing, training, and mentoring all employees where needed.Being a brand ambassador for Jiten, Marriott, Disney, and Central FL to increase overall revenue maximization and suggestive strategies.Budgeting, labor control, sales, and guest experience supervision.Training & mentoring all staff and employees to excel in their career.

Lake Buena Vista, Fl

- Responsible for driving results by creating an excellent guest and associate experience- Fosters a guest driven culture, where the full energy and activity of the store team arefocused on delivering highly satisfying guest experience- Create and manage weekly associate schedule- Oversee shipping and receiving processes- Complete employee performance appraisals- Develop employee training strategies and handbooks- Ensure associates maintain consistently high cross-selling ratios

Downtown Disney

Bachelor Of Science, Hospitality Management, Event Management, Restaurant And Foodservice Management

Hospitality And Tourism Management

Associate Of Science (A.S.), Hospitality And Tourism Management

Activities and Societies: Volunteer Coordinator

Guest Service Specialist Certificate

Food & Beverage Management Certificate

Servsafe Ceritification, Food And Beverage

Basic Safety Course