Key Responsibilities:  Work directly with the Managing Director as his personal assistant. Managing Team performance on parameters like complaints/queries/requests to improve customer retention and satisfaction and in turn support business growth. Keeping financial records of monetary expenses  Manage and enhance service quality in the Organization. Ambiance management (conducive working environment for both staff and client) Filing of Taxes with the FIRS for the Organization. Remitting staff PAYE to the bank and keeping appropriate records. Preparation and prompt remittance of all statuary returns including Pay-As-You-Earn (PAYE), Pension Fund Contributions (PFC), Value Added Tax (VAT), and Withholding Tax (WHT). Relationship management of external auditors, regulatory authorities, and banks to facilitate the company’s annual audit and tax review process and exercise. Follow up on companies’ equipment being brought into the country through Air freight or Sea freight and attend strategic meetings with clients. Improved data entry process to maximize data entry accuracy and minimize posting errors. Timely reports of business transactions for the prompt decision-making process. Attend strategic meetings with clients and Prepare salary schedules for staff.Core Accomplishments & Achievements: Maximized team knowledge and productivity through the implementation of well-placed training procedures. Successfully interviewed, hired, and trained 7 individuals for a sales team within a tight deadline. Singlehandedly maintained optimal staff levels by effectively tracking vacancies and initiating recruitment to identify talent. Suggested holding a series of HR seminars, and as a result, managed to acquire top-level management talents and implemented a compensation policy, increasing employee retention by 40%. Introduced the concept of ongoing training procedures for existing staff, increasing customer service quality by 50%.

Job description:  Work directly with the Managing Director as his personal assistant. Managing Team performance on parameters like complaints/queries/requests to improve customer retention and satisfaction and in turn support business growth. Keeping financial records of monetary expenses. Manage and enhance service quality in the Organization. Ambiance management (conducive working environment for both staff and client) Filing of Taxes with the FIRS for the Organization. Remitting staff PAYE to the bank and keeping appropriate records. Preparation and prompt remittance of all statuary return including: Pay-As-You-Earn (PAYE) Pension Fund Contributions (PFC) Value Added Tax (VAT) Withholding Tax (WHT) Relationship management of external auditors, regulatory authorities, and banks to facilitate the company's annual audit and tax review process and exercise. Follow up on companies’ equipment being brought into the country through Air freight or Sea freight. Improved data entry process to maximize data entry accuracy and minimize posting errors. Timely reports of business transactions for the prompt decision-making process. Flight booking for company staff. Schedule meetings. Attend strategic meetings with clients. Prepare employment/confirmation letters for new recruits. Prepare salary schedule for staff. Liaise with the company’s bankers and handle confidential documents.

Key Responsibilities:  Driving customer experience standards across the region & taking initiatives to provide better services in line with the bank’s customer service strategy. Managing Team performance on parameters like complaints/queries/requests to improve customer retention and satisfaction and in turn support business growth. Lead and manage complex customer experience issues channeled up from the branches with a view to develop Best Practice updates and distribute same to promote process improvements across the network. Conduct strategic analysis, mystery calls, etc. across the region to help make a recommendation on key improvement areas observed at the bank’s touch points.Core Accomplishments & Achievements: Managed 15 employees and 3 direct reporting managers, constructed weekly schedules, and fostered in career development and succession planning. Responsible for recruitment, interviewing, and training of all new hires including seasonal hires. Maximized employee engagement by creating multiple contests to inspire associates to perform to a certain KPI or measurable goal. Identified and implemented new policies, and reworked and streamlined business strategies.

Key Responsibilities:  To act as the first contact point for customers in a warm and caring manner to ensure their experience is highly satisfactory and to manage referral sales performance of the branch. To understand customers' needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits. To drive fast and accurate transaction processing to serve customers in accordance with standard procedures and to manage and enhance service quality in the branch. To keep the branch staff updated on the latest product and marketing information. To address customers’ dissatisfaction and provide alternatives or solutions.Core Accomplishments & Achievements: Exceeded Heritage Bank sales goals by 100% by providing proactive and effective customer service. Resolved customers’ complaints by identifying problems and taking appropriate corrective action, increasing the client retention ratio significantly. Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 80%. Frequently set up staff training materials, therefore, grew the effectiveness of the customer service department by 20%.