Gloria Lowery Email and Phone Number

Provide support and training to physicians and staff for implementation of Allscrpts V11.4.

Managing the scan queue while scanning and indexing medical record documents.

Spearheaded computer system upgrade for the physician practice. Coordinated upgrades for update using Allscripts Professional EHT.

Building markets using Allscripts V11.2 for implementation. Configuration of users, defining user roles and applying company standards in preparation of “GO LIVE”. Assisted with uploading data using “SSMT” for useful configurations.

Configured and trouble shooting Allscripts Enterprise EHR. Developed training material and trained all staff. Train new and existing employees in Electronic Medical Records. Assisted the implementation of EHR for all offices. Troubleshoot, problem solve, developed workflows and problem solved program issues.

Responsibilities: Checking patients in and out. Verifying insurance eligibility, oversee Medical Records with electronic medical records scanning process. Educated and assisting all Patient Service Representatives with phones and scheduling of all patients. Maintained the front office dashboard for the East Longmeadow and Medical Care Center, such as "Todo's" missing information on encounter forms. Building each providers schedule and maintaining correct scheduling procedures. Reviewed… Show more Responsibilities: Checking patients in and out. Verifying insurance eligibility, oversee Medical Records with electronic medical records scanning process. Educated and assisting all Patient Service Representatives with phones and scheduling of all patients. Maintained the front office dashboard for the East Longmeadow and Medical Care Center, such as "Todo's" missing information on encounter forms. Building each providers schedule and maintaining correct scheduling procedures. Reviewed billing resolved any billing issues from our billing office. Show less

Responsibilities: Registered patients, balanced copayments, insurance verification, scheduling appointments answering phones. Travel to all 13 offices to cover for FMLA's when needed. I assisted with the training for the new scheduling software program. Assisted and evaluated employee's with performance issues while educating receptionist when performance was not satisfactory.

Responsibilities: Requesting discharge summary from hospital that patient was transferring from, registering patients, verifying insurance, obtaining prior authorizations, greeting patients and their families and obtaining financial consents.

Responsibilities: Verifying insurance, entering encounter forms, posted payments. Researched insurance denials and resubmitted these charges. Electronic claims submission.

Responsibilities: Filing, phones and scheduling. Requesting medical records and responding to medical record requests. Converted all family medical charts to individual charts.

Responsibilities: Investigated health claims that were above reasonable and customary fees, forwarded these to the Medical Director for review. Team Leader for customer service claims department. Assisted subscribers with discrepancies in claim payments and expedited claim payment problems. Processing claim payments for health care costs. Reviewed claims for over utilization in the PPO department. Authorizing claims over $100,000.