Gloria K Email & Phone Number

• Creating content by researching, writing and editing engaging blog posts on assigned topics, ensuring they align with the organization’s mission and goals• Implementing and optimizing basic SEO strategies in blog content thus increasing visibility and driving traffic to the website

• Social media engagement with the public via company website, Facebook and Twitter which increased accessibility to information by 70%• Human resource assistance including sending interview invites, onboarding new junior staff and volunteers thus ensuring acquiring of staff • Researched, collected information and wrote a grant proposal hence earning the organization a $ 5000 grant from Home Depot to renovate washrooms for accessibility compliance • Undertook communication role by creating monthly calendars via data collection from program heads which kept participants informed of available programs thus increasing participation by 55%• Accurately processed and submitted invoices to the accountant ahead of schedule resulting in the reduction of payment processing time from months to weeks• Screened and booked clients via telephone and walk-in during tax clinic season, filed taxes and increased service to intended clients • Enabled smooth running of the facility by troubleshooting and contacting relevant technicians as pertains to maintenance and repairs

Ontario, Canada

• Ensured customer success by answering queries, responding to emails, providing accurate information to applicants and existing Licensees• Accurately uploaded documents in the database in accordance with individual Licence applications• Created and issued physical Security and Private Investigator Licences to applicants• Neatly scanned documents and applications into a document imaging database• Provided back-up reception work whenever necessary• Received, sorted and distributed mail to staff. Packaged and dispatched mail via courier and regular post

• Created project plans including scope of work and structure• Maintained and tracked project spending and status including coordination of invoice payments• Developed and controlled schedules by updating and escalating to project managers• Recruited, trained, tracked hours and supervised on call staff and volunteers• Designed the master National Health Logistics Manual through data collection from health facilities • Trained up to 5000 health providers on how to fill in and forward logistics data as outlined• Prepared and forwarded detailed feedback reports to the Monitoring & Evaluation Officer for action• Conducted field visits to health facilities, collected and documented logistics data• Undertook travel reservations, hotel bookings and administrative work during meetings

Ux Design

User-centered design process, accessibility & equity-focused design elements Understanding user needs & pain points by developing.

Certificate, Academic Upgrade, Graduated

English, Business communication and Mathematics Researching a trade and writing an essay on it