Gloria Morrison Email and Phone Number

Dynamic and resourceful professional with an impressive record of achievements during 15+ year career within the banking, finance, and insurance industries. Well adept at working effectively both independently and collaboratively as part of a cross-functional team in demanding and fast-paced environments. Excellent interpersonal and communications skills used to interact with management and individuals from diverse backgrounds, as well as build productive working relationships with coworkers.

Complete evaluations by listening to inbound calls.-Provide feedback and coaching to employees reviewed-Maintain and submit monthly reports-Identify and address improvement opportunities for individuals and business practices.-Build effective business relationships throughout customer service.-Work closely with other members of the Quality Services Team.-Have an overall commitment to staff and talent management by identification of opportunity areas.-Work effectively… Show more Complete evaluations by listening to inbound calls.-Provide feedback and coaching to employees reviewed-Maintain and submit monthly reports-Identify and address improvement opportunities for individuals and business practices.-Build effective business relationships throughout customer service.-Work closely with other members of the Quality Services Team.-Have an overall commitment to staff and talent management by identification of opportunity areas.-Work effectively with peers to improve overall results-Using report, trend and analytic data, work effectively with customer service management teams to ensure their execution against quality standards, technical guidelines, and metrics for area business. Show less