Gloria O. Email and Phone Number

• Maintain and secure all personnel files for the director of Health Services with a high degree of discretion and privacy; participate and provide recommendations for employee training opportunities and professional development activities designed to enhance work effectiveness. • Maintain credential files for all licensed clinical staff in accordance with Accreditation Association for Ambulatory Health Care (AAAHC) standards • Serve as the prime contact for the program and manage relationships with outside agencies while managing sensitive information and situations.• Research and coordinate procedural changes in the program with providers, and clinical staff members.• Input monthly minutes for Staff, Provider, Infection Control, Risk Management, Quality Assessment and Improvement. • Compile and process incident reports and medical reports to UPD.• Thorough knowledge of CSUF policies, procedures, and outside regulations.• Schedule meetings, input travel and maintain the calendar for the interim Director of the Student Health Center using CONCUR and MS Outlook. • Prepare the D11 form to monitor pre-authorization purchases for event catering and guest parking passes.

• Enrolled students in the Family Pact (Planning, Access, Care and Treatment) program.• Informed students on procedures and guidelines for Family Pact and Medi-Cal.• Responsible for completing new provider applications enrolling and making sure correct accreditation is sent for all new Provider enrollment under Family Pact program. • Processed all CEC forms, input correct information in the Medi-Cal system and activated HAP cards.• Accustomed with the Policies Procedures and Billing Manual (PPBI). • Created and managed monthly minutes for Provider, Infection Control, Quality Assessment, and Improvement.

• Responsible for informing students of their benefits and enrolling them into the correct program. • Assisted students in completing the CEC forms and inputting the proper information in Medi-Cal system to activate their HAP cards. • Renewed and administer HAP cards, check for authorizations, and scan all documentation accordingly. • Familiar with the PPBI manual that is used to assist department with billing questions for the providers. • Proficient with HIPPA compliant confidentiality laws, electronic health records, ICD-9 codes and scheduling.