Gloria Roe Email & Phone Number

US

Tallahassee, 32317, US

Teaneck, New Jersey, US

Conducted requirements analysis, designed test plans, and performed system testing throughout the entire SDLC.

• Developed test plans, defined detailed test cases, developed/located test data, and conducted testing throughout the entire SDLC 06/2011 – 07/2013
• Documented, tracked, and managed defects and ensure satisfactory resolution and coordinated defect resolution with developers.
• Presented test results to Client ensuring all services provided for the Alaska Medicaid Management Information System (MMIS) met contract requirements.

• Managed all activities associated with Call Center operations, including developing and implementing policies and procedures on systems and call handling.
• Provided quality management to ensure regulatory compliance criteria were being met based on the Federal Department of Labor guidelines/standards for claims processing.
• Oversaw the development of training (computer based, instructor led), managed and delivered training per contract requirements.

Managed (coded, modified, debugged) (COBOL) computer programs for the Florida Medicaid Information Management System.

West Hartford, US

Managed (coded, modified, debugged) (COBOL) computer programs for the Financial/Student Loan Data Processing mainframe system.

Tallahassee, Florida, US

• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Assign and review the work of systems analysts, programmers, and other computer-related workers.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Managed (coded, modified, debugged) (COBOL) computer programs for the Financial/Student Data Processing mainframe system