•Named The New Voice of 2021 to recognize outstanding project management and team contribution, awarded to less than 1% of employees•Monitored daily sales performance to produce daily and weekly reports; Conducted analysis to improve sales performance by 30% for 2 consecutive quarters •Streamlined car-ordering flow for sales, representatives, and employees through deep-diving into the company’s current operation procedures; Reduced cross-team communication time by 25%•Led management of clients’ complaints through working with headquarters and sales departments, effectively meeting clients’ needs and promoting 100% customer retention