Gloria Thomas Email and Phone Number

Coordinate and delegate the responsibilities to assigned IT teams, as they pertain to the management of mainframe database systems – specifically DB2 and IMS. Oversee the day-to-day functions aligning with Global Leader(s) responsibilities/duties while maintaining on going project management and statuses. Oversee training sessions with resources so that they can be equipped with new knowledge and skills to remain current. Perform semi-annual reviews, set yearly goals, aligning to the Business Unit and Company.Job Responsibilities:· Provide thought leadership· Provides Technical support for SW solutions.· Provide direction to Team Leaders and resources.Possess communication skills to participate in client/team/Business unit meetings as well asproviding documentation for client operational meetings.· Enhance the performance of others through mentoring and guiding.· Keep abreast of changes in the standards, technologies or methodologies· Administer, update, weekly project management documents, aligning projects with client and BUactivity. · Manage team’s ticket queue and following up on aging tickets· Provide risk assessment and risk management· Administer review(s)· Set yearly goals, aligning to the Business Unit and Company· Review assignments for accuracy and quality where applicable.· Delegate responsibilities where applicable. · Facilitate or coordination of software releases/upgrades or large projects.· Attend/facilitate client/team meetings where applicable.· Collaboration with other departments· Develop, assess, adhere to completion of personnel, departmental, and company goals. · Participate in and provide timely responses to all internal and external audits· Participating in on-boarding of new client.· Own all facets of performance and career management for the team. Regular one-on-one meetingswith all team members.

• Work with senior management to oversee and assist with the Corporate BCDR Program initiatives to include but not limited to Risk Analysis, Business Impact Analysis, Business strategies, Crisis Management, Plan development and maintenance, Recovery exercise, Crisis Communications and awareness and training while working with third party vendors and external agencies to coordinate the proper response and compliance with applicable statutes and regulations. • Engages in project communications with the client using a consultative approach, anticipates obstacles, and recommends solution options to mitigate.• Responsible for working with the client to obtain the solution requirements for the DR infrastructure.• Ensures DR infrastructure solution design fulfills functional and technical requirements and can consistently meet progress against Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).• Accountable for the accuracy, process, integrity, quality and stewardship of client DR infrastructure solutions. • Brings prior experience to organize and define work for complex or ambiguous situations.• Provides advanced input to the following BCDR Activities/Responsibilities: • Manage Disaster Recovery Event and Test Plan Development and Implementation: • Define data recovery requirements. • Document disaster recovery procedures. • Manage Disaster Recovery Event Plan Maintenance and ongoing process improvements. • Manage BCDR services and act as a resource on IS projects to ensure appropriate business impact analysis is conducted: • Customer Application level Business Impact Analysis and Interdependency Mapping. • Provide Test Event Project Management and Event Audit Support. • Established as Disaster Recovery specialist and regularly lead and drive results through self and others. • Participates in solution design activities with architecture and support subject matter experts.

•Led up to 30 database administrators worldwide (US, Australia, UK, Gdansk and Warsaw Poland) while deploying the proper mix of technology and processes to meet client requirements and service level agreements.•Supported over 1200 database management systems using the following database management systems: Oracle Exadata, Oracle Golden Gate, Oracle Real Application Clusters (RAC), Oracle Dataguard, SQL Server Clustering, and Netezza. Database Management Systems sizes ranged in excess of 85 terabytes for 80 plus clients in the Consumer Products and Goods, Digital, Insurance, Financial, Healthcare, Automotive, Publications, Technology, Retail, Media, Telecommunications, and Internal Systems industries. •Owned and managed an operations budget in excess of $2 million annually.•Recruited, hired, trained and retained the right people in the business unit.•Responsible for work and task assignments.•Responsible for workload balancing and resource allocation and ensured the right people were aligned in the right place to successfully meet client deliverables.•Responsible for project management. Planned and scheduled project guidelines and goals while ensuring timelines were met.•Responsible for people management and utilized the team leaders to assist with day-to-day direction and guidance for team members.•Responsible for production and change management.•Worked with upper management and leadership of other departments to ensure smooth processes.•Established strategies for risk mitigation and contingency,ensured we had documented disaster recovery plans.•Responsible for 24/7 – 365 day technical and consulting client support.•Established IT policies regarding operational procedures and ensured compliance with Acxiom policies and guidelines relating to database system and database security for the enterprise.•Managed all aspects of database service delivery for Acxiom internal and external, IT Outsourcing and Marketing and Data Services supported clients.

• Provided day-to-day guidance, direction and support for a team of 27 plus Database Administrators.• Set team initiatives and priorities.• Ensured team objectives were set and met for the success of the team and business unit.• Prioritized the work of DBAs to ensure the client’s business requirements and deliverables were met.• Provided input on team members’ objectives and goals and helped to ensure they were being met.• Provided input on team members’ personal development and training plans.• Provided day-to-day leadership to team to meet project timelines and client’s deliverables. • Approved associate’s Paid Days Off (PDO) and time cards. • Scheduled and facilitated monthly team meetings.• Assisted in troubleshooting and solving day-to-day problems.• Ensured we had documented backup and disaster recovery contingency plans for the mission critical supported databases.• Worked with the Senior Manager to create and manage the team budget. • Communicated project and/or team issues to the Senior Manager as necessary.• Gave advice on selection and de-selection of team members as appropriate. • Provided coaching and mentoring for team members to help them with issues and to improve overall individual and/or team performance.• Provided regular feedback to each associate on their performance.• Participated with the Senior Manager in the development of performance improvement plans and implementation of the Associate Improvement Process (AIP) when needed for team members. • Provided guidance and recommendations when associates were ready for promotion via the job role level movement (JRLM) process. • Led the interviewing process for positions open within the team.

• IBM DB2 Relational Database Management Systems in distributed environments – seven (7) years of experience in installation, creation and configuration of database software and related products, administering, performance tuning, and trouble-shooting issues. • Created and configured DB2 UDB V8 ESE partitioned databases on AIX 5.2 platform, with databases consisting of four (4) logical database partitions and database sizes in excess of 1 terabyte. • Extensive experience in performance tuning DB2 Databases and cross-trained with an IBM DB2 Expert from Germany on Database and System Design, Optimized database and System layout and throughput of DB2 partitioned Database environments. • Oracle 8, Oracle 8i, Oracle 9i, and Oracle 10g on RedHat Linux, IBM AIX, HP-UX and Sun Solaris platforms – nine (9) years of experience in installation, creation and configuration of database software and related products, administering, performance tuning and troubleshooting issues. • Two (2) years of experience in administering REDBRICK Relational Database Management Systems.• Provided consultation, training, and knowledge sharing to associates• Planned and implemented Database backup and recovery• Disaster recovery/failover services• Implemented change control and configuration of management policies• Capacity planning & system-level architecture• OS/Storage/DB configuration and optimization• Database security checks and audits, including compliance-related reporting & controls• Physical data model/architecture, Data Definition Language (DDL) generation and maintenance• Database refreshes, server migrations and decommissioning• Upgraded the databases and applied patches• Maintenance (proactive, reactive and automated); both scheduled and unscheduled• Improved processes and procedures• Led complex troubleshooting and repairs• Database tuning (proactive and reactive)• SOP (Standard Operating Procedure) definition & automation• Detailed workload analysis

• Created, developed, maintained, enhanced, and migrated customized software deliverables for client business needs.• Interpreted business requirements to develop technical specifications, performance requirements and timelines to resolve client problems.• Managed software development life cycle from initial business analysis, technical design, coding and testing through software delivery.• Designed, constructed and documented software systems and software applications.• Directed quality assurance for new and/or enhanced software.• Worked closely with multi-functional teams to ensure consistent implementation and execution of developmental functions.• Consulted with various departments to evaluate interface between systems and/or components.• Analyzed information to determine, recommend and plan installation of a new system or modification of an existing system.• Developed and directed software system testing and validated procedures.• Provided technical support including troubleshooting, debugging and diagnostics.• Prioritized and managed multiple tasks concurrently.

• Calculated and entered discharge dates, classification changes and job changes into the computer system. • Operated the Unit's Main Armory tower, and issued keys and weapons to authorized personnel. • Operated the Unit's Primary Communication System, and Officers in Secondary Towers had to call in their Security Checks to the Main Armory tower every half hour.

• Entered Pulp Distribution figures into the computer system. • Created Microsoft Excel Spreadsheets and Graphs of the Pulp Distribution figures for the Chemical, Mechanical, and Electrical Engineers and for the Engineering Department Manager.

• Entered patient insurance information into the computer. • Kept patient medical records and insurance information filed in chronological order.