- Qualifying leads who downloaded the trial version of GFI’s solutions into revenue opportunities. - B2B Key account manager.- Pro-actively interact with prospects and reseller partners on a daily basis via telephone and email providing assistance and supporting the closure of revenue opportunities.- Constant research of the software industry in order to acquire and retain resellers in the region.- Training resellers to sell GFI Software. - Liaising with Technical support to accelerate/drive new business opportunities.- Creating demand for revenue opportunities with focus on driving business to close. - Identifying new accounts in CRM and close sales. Maintain quality contacts with key accounts as designated to that opportunity in the pipeline. - Planning, coordinating and panel speaker in regional conferences and company events acting as the company ambassador.

- Supervising the daily operations of the Customer Service and Sales departments (20 members)- Assigning workload; planning, prioritizing and delegating tasks.- Reviewing the work of team members assuring that the work quality meets teams´ targets and enhances customer satisfaction.- Coaching and providing information on individual performance and progress.- Producing accurate reports on team performance for senior managers.- Arranging and chairing weekly team meetings focusing on targets and achievements, delivering motivational speech with the aim of creating a positive and healthy working environment.- Sales target responsibility. - Involved in salary reviews as well as in the recruitment and dismissal of employees.- Training team and new staff. - Dealing with and resolving issues which arise.- Managing customer complaints acting as business ambassador

- Handling outbound and inbound calls with the aim of acquiring and retaining customers. - Dealing with customer enquiries by telephone, email and mail post, ensuring that any customer’s issue is brought to a satisfactory conclusion.- Selling a wide range of products and services, to both new and existing clients.- Providing product advice, knowledge and guidance to customers.- Sales targets responsibility. - Completing administrative tasks including data entry and update of records.

- Leading a team of 15 members.- Second line support answering escalations and resolving particularly challenging calls and customers’ issues. - Mentoring and training new and existing employees. - Reporting regularly to the supervisor on all activities related to the role.

- Handling inbound calls from existing customers related to cancellation of services, persuading customers to continue using the company´s services.- Completing administrative tasks including data entry and update of records.